Job Category : Facilities & Environmental Services
Location : Civic Centre, Bromley Council
Hours Per Week : 21.60
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £23.95
Trading Standards Officer with an emphasis on illicit tobacco investigations and the response to new vape legislation.
MAIN PURPOSE:
Enforcement of consumer protection legislation to ensure that consumers throughout the Borough are protected against unscrupulous and unfair trading practices.
To promote and establish a structure of where both consumers and traders have availability to legal advice on all Trading Standards legislation.
1
SUMMARY OF RESPONSIBILITIES AND DUTIES:
1. Investigate complaints alleging breaches of legislation, following all reasonable lines of enquiry in bringing investigations to an appropriate, relevant conclusion.
2. Compile reports of breaches in accordance with the Police and Criminal Evidence Act and prepare case for Court and give evidence in Magistrates, County or Crown Court as necessary by liaising with solicitors or barristers.
3. Prepare and participate in outreach activities relating to advice, education, information, and training to stakeholders.
4. Carry out inspections of retail trade outlets, advise in respect of appropriate legislation and deal with infringements of the law as necessary.
5. Maintain an up to date, appropriate working knowledge of legislation assigned to the service.
6. Provide appropriate advice to consumers, businesses, partners and attend relevant meetings as the Divisional representative when required.
7. Develop specialist skills in areas of agreed topics.
8. Provide support to other officers where required.
9. Work within established departmental procedures
10. Undertake any other duties commensurate with the level of the post, as required to ensure the efficient and effective running of the Department / Section.
Leadership and developing others Be capable of organising and leading activities involving groups other than own team. Show exceptional ability in the management of complex investigations or a specialised field. Demonstrate high level of accountability and initiative to motivate others to reach desired goals. Demonstrate effective leadership skills, taking responsibility for complex pieces of work, influencing and inspiring others, as well as project and people management Practice at the highest level, demonstrating and maintaining expert-level functional and technical competencies in a core area of complex practice. Supervisory role with officer(s) at BR6-BR8. Depute for Trading Standards Manager.
Flexibility Ability to adapt readily to change and strategic goals, communicate potential change to colleagues and senior staff.
Initiative Identify opportunities to act without direction and help and encourage others to use own initiative in approaching situations or problems.
Professional and technical expertise Hold the diploma in Trading Standards or equivalent or demonstratable exceptional expertise in a complex area. Experience of undertaking contentious and complex investigations of regional and national significance Practice at the highest level, demonstrating and maintaining expert-level functional and technical competencies in a core area of complex practice. Act as a consultant to others in team on specialist matters.
Customer Focus Maintain clear communication with customers, respond to and process enquiries and complaints within local standards, keep customers informed and up to date about progress. Strive to exceed expectations of service and actively encourage continuous improvement. Contribute significantly to policy development and service improvement using customer feedback.