Job Description
Location: 10 Paradise Walk
As Front of House supervisor, you will oversee the Front of House Team. The Front of House supervisor is responsible for managing the first impressions of our guests, supervising the Front of House team to ensure that team members are prepared and well-informed to deliver an exceptional guest experience from check-in through check-out.
About The Role
Scope and purpose of the job
The Front Office Supervisor Will
Supervise the efficient operations of reception including check in/out procedures
Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved
Ensure that both the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments
Demonstrate a high level of customer service at all times
Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Ensure Team Members have current knowledge of all room categories, room rates, packages, and other general product knowledge necessary to perform their duties
Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards
Act in accordance with fire, health and safety regulations and follow the correct procedures when required
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow and adhere to company brand standards
Skills
Front Office Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous experience in a customer-focused industry
Desire to progress within the Hospitality industry
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own and as part of a team
Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous supervisory experience
Previous experience in the hotel industry
Benefits
28 days paid holiday
Exceptional Career opportunities
Industry-leading Team Member discounts on hotel stays for you, your family and friends, through Hilton Go program
50% off in Hilton restaurants and bars (subject to individual outlets)through Hilton Go program
Incentives and team member recognition, as well as long service awards
Training and development opportunities including NVQ'S
Free parking on site
Free meals on shift
Skills Needed
Hospitality
About The Company
Loughview Leisure Group invites travelers to experience an unmatched hospitality journey, spanning three distinctive properties that echo the rich culture and charm of Northern Ireland.
Firstly, the prestigious Ten Square Hotel in Belfast stands as a beacon of urban sophistication. As a 4-star establishment nestled in the heart of the vibrant city, it seamlessly marries relaxed elegance with a heartfelt welcome. Known both locally and nationally, Ten Square has carved its niche not just for its unparalleled location but also for an ambiance that resonates with an authentic spirit of hospitality. Every luxury bedroom has been crafted with meticulous attention, ensuring guests experience a comforting retreat amid the city's hustle.
A short distance away in Newtonabbey, the Chimney Corner Hotel encapsulates what it means to offer value without compromising on comfort. As a 3-star jewel in the hospitality crown of Greater Belfast, this hotel is a testament to the fact that luxury isn't always about price. With its commendable facilities and an array of comfortable rooms, Chimney Corner offers guests an indulgent stay that doesn't weigh heavy on the pocket.
Company Culture
Lastly, for those yearning for a serene escape, the doors of our hotel in the Kingfisher Country Estate are always ajar. Set amidst a sprawling 220 acres of wooded parkland, it's not just a hotel, but a realm of tranquility. Golf enthusiasts will particularly relish its proximity to the championship Templepatrick Golf Course, a canvas of green that challenges and delights in equal measure.
With Loughview Leisure, every journey, be it a city escapade or a countryside escape, promises to be a memory etched in luxury, comfort, and unmatched hospitality.
Recognised not only for our exceptional guest experiences but also for our commitment to employee growth and satisfaction, we proudly wear the badge of a 'Great Place to Work'. Our team is the heart and soul of our establishments, continuously elevating the standard of service and forging memorable connections with guests.
If you have the spirit of service, a passion for excellence, and a desire to be part of a close-knit team that values collaboration and personal growth, then we invite you to join our family.
Embark on a fulfilling career with Loughview Leisure and shape the future of hospitality with us.
Required Criteria
Welcoming, friendly, helpful demeanour
Computer literate to include Excel, Microsoft office
Excellent organizational skills
Ability to multi task and work under pressure
Flexible working pattern
Excellent interpersonal skills
6 months reception experience
Previous supervisory experience
Right to work in UK
Must be able to work shift patterns 7am-3pm, 11am-7pm and 3pm-11pm across a 7 day week
Desired Criteria
Previous experience within a management role on a 4* reception desk
Fluent in another language
Closing DateMonday 2nd March, 2026
Contract Typefulltime
SalaryBased on Experience