SDL Solutions Limited is seeking an experienced IT Systems Administrator to join an IT Managed Services provider based in Hertfordshire. Due to continued business growth, they are looking for a senior IT Systems Administrator. This varied role in the technical support team will suit someone who is personable, with a minimum of five years’ experience in the main areas of IT infrastructure support, perhaps as part of an internal IT department because a broad range of technical knowledge is required. The ability to take ownership, logically approach troubleshooting and provide a high level of attention to detail in their work is essential as each team member is responsible for resolving the support issues they pick up. You will need to be a great team player, with a commitment to the success of the company, and someone who is a positive person to be around. Candidates must live locally, within a 15-mile radius of Stevenage. Main duties and responsibilities * Administering, monitoring and supporting client hardware, software, IT systems and infrastructure. * Providing reactive support, troubleshooting problems, implementing emergency fixes and determining longer-term remedial actions. * Configuring, reprovisioning and onboarding devices for clients. * Administering AD, Azure, 365 and other cloud services. * Scheduling and performing proactive system maintenance. * Analysing systems and making recommendations to improve performance. * Performing server backup and recovery operations and restarting systems following outages. * Liaising between users, external suppliers and other members of the team. * Recording support activities via the ticketing system and communicating progress back to the team. * Responding promptly to queries and requests from clients that come in via phone, email or online chat. * Keeping clients updated with progress if an issue cannot be resolved straight away. * Communicating and explaining technical information clearly to a non-technical audience. * Keeping process documentation and client information up to date. * Onsite visits to clients for issues that cannot be resolved remotely. * Configuring and provisioning IT environments for new clients. * Involvement in technical implementation projects from planning to deployment. General requirements * Ensuring all responsibilities are met in accordance with company procedures. * Understanding the need for confidentiality when dealing with both internal and external information. * Flexibility to travel to client sites (UK only). * Flexibility to work outside of or more than standard hours when necessary to achieve objectives required. * Sound knowledge of the company’s service offering specific to this role. Commutable from: - Welwyn, WGC, Hatfield, St Albans, Hitchin, Stevenage, Potters Bar, Letchworth, Baldock, Royston, Sandy, Ware, Hertford, Enfield, Hoddesdon, Broxbourne, Luton, Cambridge, Bedfordshire Buzzwords: - IT Admin, 1st Line Support, 2nd Line Support, 3rd line Support, Desktop Support, Networking, Technician, Helpdesk, IT Support Administrator, Server, Active Directory (AD), Exchange, Virtualisation, Azure, Routers, Firewalls, Troubleshooting, VMWare, Hyper-V, Office 365, SQL, MCSA, MCSE, MCITP, MCDST, MCP, MTA, MCTS Salary: - £32,000 – c£36,000 (DOE) Benefits IT Systems Administrator – Hertfordshire