FJA is working with a national leader in the Water Industry, who is looking to recruit Call Centre Advisors. The role will be based out of their offices in Walsall, West Midlands. The position offers the possibility to become permanent after a successful 6‑month probationary review period. We are looking for customer‑focused, hardworking individuals who possess strong organisational skills, a keen attention to detail and a positive telephone manner. This role involves speaking to customers of Severn Trent Water regarding issues such as a broken toilet, burst pipe, boiler or water‑butt problems. You will be making outbound calls to book appointments for a maintenance person to attend the property and resolve the issue.
Key Responsibilities As an Outbound Caller
* Listening to customer concerns, questions, or requests, and responding in a professional and courteous manner.
* Addressing customer concerns about water pressure, leaks, outages, or planned maintenance schedules.
* Making outbound calls to existing customers to schedule maintenance visits.
Successful Outbound Caller Will
* Have previous experience in a call centre or customer‑service position.
* Take a proactive approach to work.
* Exhibit confidence and professionalism on the telephone.
* Be comfortable working in a call‑centre environment.
* Demonstrate exceptional customer‑service skills.
* Have computer skills, including Excel and Word.
This role would suit someone looking to work within a customer‑service focused environment or an experienced Customer Service Representative, Call Centre Agent, Call Handler, or Customer Service Advisor.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
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