You will be joining an established team that delivers a dedicated and specialist service for processing offender Subject Access Requests (SARs). The team ensures offenders are supported throughout their sentence and rehabilitation by providing access to the right information at the right time, responding to requests fully and within statutory timescales.
The successful candidate will join the Quality Assurance and Training (QAT) team as a Quality Assurance Officer, a central function within the Offender SAR service. The QAT team plays a key role in maintaining service quality by delivering high-quality training, conducting robust quality assurance reviews, and supporting the management of complaints.
In this role, you will contribute to maintaining and continuously improving operational standards across the Offender SAR process. By identifying learning opportunities through quality assurance activity and complaint insights, you will help strengthen operational effectiveness and support a culture of continuous learning and improvement across the service.
You will work closely with operational teams responsible for reviewing offender information and determining what information can be disclosed in line with the Data Protection Act 2018. Your work will ensure decisions are applied consistently, accurately, and in accordance with legislative and organisational standards.
The role involves viewing sensitive offender information, which may include details of offences that can be explicit in nature. Due to the volume and complexity of the information handled, strong attention to detail and excellent English reading and comprehension skills are essential.
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