In this role, you will deliver high-quality administrative, financial, and commercial support to Key Account Directors, Key Account Managers, Facilities Managers, and the wider region.
Responsibilities include:
1. Preparing for client and internal reviews.
2. Supporting forecasting and ensuring service delivery and quality standards are met.
3. Delivering distribution programmes and tracking items as directed by KADs; supporting operational readiness activities.
4. Supporting forensic financial investigations and preparing monthly reports for senior management.
5. Coordinating business reviews, forecasts, and reporting for KAMs and KADs.
6. Assisting with purchase order verification and variable cost charging, ensuring compliance and accuracy.
7. Monitoring and reporting on overtime, WIP (excluding major projects), cost complete reports, and invoice queries.
8. Managing and auditing agency staffing data, retro PO processes, and PSL compliance across the region.
9. Supporting KAMs, KADs, and FMs with audits, process training, onboarding, and operational improvements.
We are seeking a highly organized and adaptable Business Support Coordinator to join our team, providing vital support to our senior operational management.
Requirements include:
* Strong ability to work collaboratively with operational teams to gather and share information.
* Excellent interpersonal and communication skills, with the ability to engage effectively at all levels.
* Sound judgment with the ability to make timely and effective decisions.
* Proven ability to maintain extensive and highly accurate records.
* Highly organized with the ability to meet deadlines consistently.
* IT literate and proficient in MS Office (experience with CAFM systems desirable but not essential).
* Demonstrated ability to maintain confidentiality.
* Ability to apply lessons learned to new and varied challenges and opportunities.
ISS is committed to diversity and inclusion, supporting applicants of all backgrounds and abilities, including those with disabilities.
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