Manchester, United Kingdom
About the Role
We are building a new engineering team focused on handling high-priority customer needs and operational escalations while protecting the broader engineering organization from disruption. The Customer Platform Engineering (CPE) team addresses urgent investigations, customer‑blocking issues, executive requests, and rapid solution development that require immediate engineering attention. This team ensures that core engineering groups can remain focused on roadmap delivery while critical issues are resolved quickly and effectively. Members of this team act as experienced generalists who can move across systems, diagnose complex problems, and coordinate with multiple teams to deliver solutions under time pressure. This role is ideal for engineers who enjoy solving ambiguous problems, working across the stack, and delivering high‑impact solutions in fast‑moving situations.
Responsibilities
* Triage and resolve urgent customer escalations and production issues
* Investigate complex system behavior and diagnose cross‑service problems
* Develop rapid prototypes and proofs of concept to address customer needs
* Support pre-sales engineering with technical validation and feasibility analysis
* Respond to high‑priority internal requests requiring rapid engineering response
* Coordinate with multiple engineering teams to unblock critical work
* Implement targeted fixes and document findings for long‑term product improvements
* Identify systemic issues and recommend structural improvements to core engineering teams
* Contribute to internal tooling, runbooks, and operational processes that improve response time and reliability
* Leverage modern AI engineering tools to accelerate investigation, debugging, and solution development
Scope of Work
This team focuses on rapid response and targeted engineering execution rather than long‑term product ownership. The role will primarily involve:
* Urgent investigations
* Customer‑blocking issues
Qualifications
* 6+ years of software engineering experience
* Strong proficiency in GoLang and/or Python
* Strong troubleshooting and debugging skills across distributed systems
* Ability to quickly understand and work within unfamiliar codebases
* Experience working across multiple layers of the stack (backend, frontend, infrastructure, APIs, data systems)
* Strong communication skills and ability to coordinate across teams
* Proficiency using modern AI‑assisted development tools (e.g., Claude, Copilot, ChatGPT, or similar) to accelerate coding, debugging, and investigation
* Ability to effectively prompt, validate, and integrate AI‑generated solutions while maintaining strong engineering judgment
* Experience incorporating AI tooling into engineering workflows to improve speed and operational effectiveness
Preferred
* Experience supporting enterprise SaaS products
* Experience with production incident response or escalation engineering
* Familiarity with cloud platforms and modern infrastructure (e.g., Kubernetes, AWS, GCP)
Employee Benefits
* Competitive compensation with equity and 401k
* Comprehensive healthcare with dental and vision coverage
* Flexible paid time off and paid holiday time off
* 12 weeks of new parent or family leave
* Personal and professional development resources
Pay Transparency
Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location, as well as the knowledge, skills and experience of the candidate. In addition to a competitive base salary, this position is eligible for equity awards and may be eligible for sales commission or incentive compensation based on the role or function within the company.
Equal Opportunity
At Obsidian, we are proud to be an equal‑opportunity employer. We value diversity and hire for talent, passion, and compassion. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization. If you have a need that requires accommodation, please contact accommodations@obsidiansecurity.com.
#J-18808-Ljbffr