Venesky-Brown's client, a public sector organisation in Loch Lomond, is currently looking to recruit an Assistant Hospitality Operations Manager for a Permanent contract on a salary of £28,301 - £30,378 per annum. There is an additional 5% supplement paid on top of the full salary. Also, the candidates must have their own transport and live close enough to attend within 30 minutes when on call overnight.
Responsibilities:
* Assist the Manager to implement business development strategies and operational plans for catering to members, conferences and events and special occasions.
* Assist the Manager and the team to deliver an excellent catering service through great food and excellent customer service and offer a warm welcome to members, clients and visitors.
* Liaise with departmental colleagues, delegating work as appropriate to ensure all areas are adequately resourced. Carry out routine monitoring of catering areas to check all agreed service standards are consistently met.
* Monitor operational performance and efficiencies, implementing actions to ensure achieve budgeted targets and associated key performance indicators for designated areas of the business as agreed with the Manager. Advise on the uptake of promotional activity, recommending changes as required.
* Assist with the implementation and compliance of all food & drink legislation, policies and procedures, in particular those relating to: health and safety, COSHH, manual handling & customer service and fire detection maintenance recording and testing.
* Assist with the development and operation of Kinetics, Sharepoint Bookings, Calendar entries and other job role relevant software.
* Assist with the management and delivery of all Hospitality and Bar Services in liaison with: management colleagues, chefs, co-ordinators, external contacts and departmental colleagues.
* Undertake the Annual Development Review (ADR) process and assist and mentor with the ADR process.
* Assist with the recruitment, induction, training and development of all relevant operational catering staff. Act as first line contact for sickness absence, holidays and performance management issues for all relevant staff you will be responsible for.
* Assist with staff weekly and monthly payroll records and monitor spending levels, keep financial and administrative records of till income and banking records. Maintain stock levels and order new supplies as required for bar, wine and catering supplies.
* Contribute to the member offers to offer value for membership, plan and actively promote services to enhance the reputation of Catering & Hospitality to members and their guests, visitors and the wider community.
* Perform any other reasonable duties requested by and including deputising and representing the Management in their absence.
* Driving and a full driving licence will be an essential part of the position given the remote location and variable start/finish times for shifts, out of hours keyholder attendance responsibilities may be required for burglar and fire alarm activations and to assist transporting staff getting to and from work in the supplied staff vehicle.
* Overnight sleeping arrangement to cover resident's emergency cover in the managers absence on leave periods (shared with others).
Essential Skills:
* HNC qualified in a relevant subject; significant and relevant work experience may be considered as an alternative
* Hospitality/Catering assistant management experience gained within a high quality and complex operational environment
* Experience of assistant managing a large workforce who are not co-located including absence management, performance appraisals, training, and staff development
* A working knowledge in ensuring compliance with Health and Safety, Food Safety and other related legislative requirements
* A proven track record in catering in commercially focused food and beverage operations
* Establishes clear priorities; schedules activities to ensure optimum use of time and resources. Provides team with a clear sense of direction; takes charge, monitors performance against objectives ensuring successful task completion
* Excellent IT skills in particular MS Office suite, EPOS systems, Catering Booking/Management systems
* Self-motivated and customer focused, acting at pace and with integrity
* Strong communication and influencing skills, including the ability to influence at senior level within and outside of the organisation
* An easy ability to energise and encourage others to collaborate effectively while motivating and managing the abilities of the team.
* An easy ability to energise and encourage others to collaborate effectively while motivating and managing the abilities of the team.
* Flexible and willing to work evenings and weekends as required
* A full and current driving license is required
* Personal License Holder (Scotland)
Desirable Skills:
* Membership of a relevant professional institution e.g. Institute of Hospitality Management
* Experience of managing and support a team through a period of change
* A strong track record of success within a profit centre responsibility with tight budget requirements for income and expenditure
If you would like to hear more about this opportunity please get in touch.