Fixed Term Account Manager
Location: Harrods Knightsbridge
Contract: Fixed Term/MAT Cover, 37.5 hours/week, any 5 in 7 days
CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.
“In order to be irreplaceable, one must always be different” stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand.
Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, makeup and skincare creations.
Your role @CHANEL:
As an Account Manager within our Fragrance & Beauty division, you will lead a dynamic and passionate team, inspiring them to embody CHANEL values and deliver exceptional client experiences. This role is pivotal in driving retail excellence, cultivating team performance, and upholding the brand image within the market.
With a strong sense of business acumen and leadership, you play a key role in strengthening our presence in store by managing the day-to-day operations of the counter while coaching, motivating and mentoring the team.
What impact you can create at CHANEL:
People Management
1. Inspire, develop, and manage a high-performing team with a focus on collaboration, diversity, and empowerment
2. Lead onboarding and continuous training of the team, ensuring strong product knowledge, service excellence, operational compliance, and support with employee relations
3. Set and review individual and team goals, provide regular performance feedback, and support career development plans
4. Partner with the Talent Acquisition team to manage full recruitment cycle
Business Development
5. Contribute to business planning, including forecasting, promotional strategies, and category development
6. Monitor and analyse business KPIs to inform strategic actions and improve commercial performance
7. Proactively recruit new clients and support clientelling initiatives to deepen customer relationships and drive client loyalty
8. Collaborate regularly with the Retail Development Manager to review counter performance, share insights, and develop growth strategies
9. Build strong partnerships with retailer teams, supporting cross-functional collaboration and shared business objectives
Operational Excellence
10. Oversee day-to-day retail operations, including rota management, stock monitoring, and accurate reporting aligned with retailer systems
11. Ensure the flawless execution of brand activations, events, and in-store campaigns
12. Uphold brand standards for grooming, presentation, and environment
Client Experience
13. Set expectations for client service excellence by leading with authenticity, empathy and deep product expertise
14. Champion the brand’s signature service approach, ensuring all client interactions are elevated and immersive
What you will bring to the role:
15. Proven leadership experience in a luxury or premium retail environment, ideally within beauty or fragrance
16. The ability to coach and develop a diverse team while fostering a culture of collaboration
17. A passion for creating memorable, client-centric experiences
18. Strategic thinking with strong commercial awareness and decision-making capabilities
19. A solution-focused approach, thriving in a fast-paced and evolving environment
You are energised by:
20. Creating memorable and long-lasting client relationships
21. Building and nurturing a culture where achievement is celebrated and learning is continuous
22. Driving commercial results and taking ownership of your business
23. Investing time in coaching, mentoring, and development the team
24. Contributing in the on-going and companywide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas:Restoring Nature and ClimateInvesting in CircularityAdvancing dignity and prosperityPromoting the autonomy of women
What will you gain from this experience:
25. The opportunity to be part of a globally recognised luxury brand known for its timeless heritage
26. You will be empowered to take ownership of your impact within CHANEL and contribute to the UK region
Benefits at CHANEL:
Our employee benefits have been created to support you across your professional and personal life by offering you:
27. Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories
28. Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
29. Mental Wellbeing: Employee Assistance Programmes and Other Support Lines
30. Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
31. Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones
*Benefits are eligibility dependant and subject to change at any time