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ASSISTANT MANAGER
Focused on Exceptional Guest Experience | JW Lees
The
Opportunity
JW Lees is recruiting for
a dedicated and service-focused Senior Assistant Manager to join the
leadership team of one of our managed pubs with rooms. This is a key role for
an experienced individual who is passionate about people, operational
excellence, and above all, delivering outstanding guest satisfaction.
To be considered, you
must have a minimum of two years’ experience as an Assistant Manager in a
hospitality management setting.
Key
Responsibilities
As Senior Assistant
Manager, you will work closely with the General Manager to support the smooth,
effective, and profitable operation of the business — with a clear focus on
guest engagement and service excellence.
Guest Experience
* Set and
uphold the highest standards of service throughout every guest
interaction.
* Act as a
visible and proactive presence on the floor, ensuring a warm and welcoming
environment.
* Take
personal responsibility for resolving guest issues professionally and
promptly.
* Monitor
guest feedback and implement improvements that enhance satisfaction and
loyalty.
* Support
and motivate the wider team to deliver consistently exceptional
hospitality.
* Assist
with recruitment, training, and development of team members, ensuring they
are well-equipped and confident in their roles.
* Foster a
positive, inclusive culture that reflects the values of JW Lees.
* Lead by
example and provide hands-on support during peak periods and key trading
times.
Operational Delivery
* Take
operational responsibility in the absence of the General Manager.
* Maintain
rigorous standards in cleanliness, presentation, and food and drink
service.
* Oversee
day-to-day processes including stock management, supplier liaison, and
team scheduling.
* Drive
efficiencies in labour and stock control while supporting overall
financial performance.
Compliance &
Standards
* Ensure
full compliance with all licensing laws, food hygiene, health & safety
and company policies.
* Champion
a culture of accountability, safety, and operational consistency.
About
You
To succeed in this role,
you will need to demonstrate:
* Minimum
of 2 years’ experience as an Assistant Manager in a hospitality management
role
* Strong
leadership and team development skills
* A calm,
confident presence with excellent interpersonal abilities
* A
guest-first mindset and commitment to service excellence
* Commercial
awareness and a strong understanding of hospitality operations
* High
personal standards, professionalism and a collaborative approach
About JW
Lees
JW Lees is a
sixth-generation, family-owned brewery and hospitality business, proudly based
in the North West of England. With over 150 pubs, inns, and hotels across the
North West and North Wales, we are proud of our heritage and passionate about
delivering memorable guest experiences.
Our values define us:
Proud | Savvy | Honest | Passionate | Personal | Together
These values guide how we work, how we treat each other, and how we serve our
guests.
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