Reception Manager - Reading ? Reception Manager - Coppa Club Hotel Are you ready to lead a warm, welcoming front desk team and help shape unforgettable guest experiences? Coppa Club is seeking a confident and service-driven Reception Manager to support our hotel operations and ensure every guest feels right at home. ? Why Coppa Club? We're more than a hotel-we're a clubhouse for locals, and that includes our team. Here's what you'll enjoy: ? Stream Access - Track, manage, and access your earnings instantly. ? 50% Off Food & Soft Drinks - Across all our brands. ? Free meals when on shift - a selected menu for you to choose from when on your break ? Long Service Rewards - such as extra holidays and access to private healthcare. ? Hotel Discounts - Reduced rates at our award-winning properties. ? Event Space Savings - 50% off private hire bookings. ? Wellbeing Support - Mental health, legal guidance, and financial advice. ? Retail Discounts - Enjoy savings from top brands. ? Apprenticeship Programmes - Tailored to your career goals. ? Enrichment Days & Team Events - Because fun matters too. ? What You Bring We're looking for a natural leader who thrives on connection, precision, and teamwork: Leadership : Experience in a managerial role, ideally within hotel operations, front desk or similar hospitality role. Customer focus : A passion for delivering warm, memorable service. Communication : Clear, confident, and professional-both in person and over the phone. Problem-solving : Calm and resourceful when challenges arise. Organisation : Skilled at managing priorities and keeping operations smooth. ? What You'll Do As Reception Manager, you'll be the heartbeat of our guest experience: Lead the team : Lead, coach, support, motivate, and incentivise the hotel team. Deliver service : Champion outstanding standards, performance and guest experience across the whole hotel including housekeeping and gym areas. Handle guest inquiries, requests, and concerns with professionalism and care. Manage reservations : Oversee all reservations processes, ensuring accuracy and efficiency. Monitor finances : Supervise billing, payments, and cash handling in line with hotel policies. Report and review : Prepare daily reports and offer insights to improve performance. Collaborate cross-functionally : Work with other departments to ensure seamless communication and operations. Ready to lead with warmth and precision? Apply now and help us create something extraordinary at Coppa Club. At Coppa Club, we're proud to be an equal opportunities employer. We welcome people from all backgrounds to be part of our team. Diversity makes us stronger, and inclusion keeps us real.