Based in fabulous offices in central London, with a fantastic team, FGS Global is a leading global strategic communication consultancy operating in the main business hubs around the world.
To be considered for an interview, please make sure your application is full in line with the job specs as found below.
We are looking for a Junior IT Support Analyst to provide 5 days of on-site technical support for the London office. The analyst will at all times provide high-end 1st line support and maintain the highest level of IT support by completing all applicable troubleshooting steps and following firm procedures and policies to ensure end-user concerns are handled in a timely and professional manner.
This role will involve:
* Providing 1st line support, and be the first point of contact for staff based in the UK, both office-based or remote
* Escalations to 2nd and 3rd line support.
* Track, maintain, and document all IT support calls, and ensure user problems are handled quickly and that open trouble-tickets are closed promptly.
* Assist in maintaining the IT asset inventory
* Provide support on all workplace technologies (Windows, MacOS, Microsoft 365, Okta, Teams, SharePoint, Box, Intune, JAMF), Azure Active Directory - users, passwords, account creation and hardware estate (majority Dell)
* Support of meeting room Audio Visual requirements, and the day-to-day support of Video Conference facilities and services. This includes Teams, Zoom, and other third-party solutions
* Support, assist, configure, deploy and repair computer and printer hardware, including supported smart devices, both Windows and Mac devices, vast majority of our real estate is Windows.
* Assist with Onboarding / Offboarding
Necessary attributes & skills
* Up to 2 years of relevant experience
* Workstation hardware knowledge (Windows 10/11 Laptops & Apple MacBooks)
* Mobile / Tablet device knowledge (iOS / Android / BYOD)
* SaaS software - Microsoft 365, Okta, AzureAD, SharePoint, Box, Teams, etc.
* Other software - Windows 10/11, MacOS, Windows Server, Active Directory, Adobe Creative Cloud, etc.
* Basic understanding of networking concepts and technologies
* BA/BS degree in Information Technology, Computer Science, or a related field of study is a plus
* Solid technology foundation & knowledge (Hardware, software, cyber-security, and phishing awareness)
* Strong experience in documentation & processes (preferred)
* Ability to use sound judgement and discretion in dealing with highly confidential information.
* Relevant Technology Certifications are a plus
* Ability to maintain regular attendance in the office (5 days per week) and work the regular office hours of 8:30 am to 6 pm.