?? Technical Account Manager ?? Manchester (Hybrid) ?? £45,000 £10,000 OTE IT Managed Services Are you a relationship-driven tech professional who loves helping clients unlock the full potential of technology? This is your chance to join a fast-paced, forward-thinking environment where innovation meets customer success. We're looking for a Technical Account Manager (TAM) who thrives at the intersection of technology and people. You'll act as the trusted advisor for key clients, combining technical expertise with first-class account management skills to ensure long-term success. ?? What You'll Be Doing * Be the trusted advisor - build strong, lasting client relationships and serve as the go-to contact for all technical needs. * Solve real business challenges - understand customer goals and translate them into innovative technical solutions. * Drive onboarding & adoption - support customers through implementation, integration, and deployment. * Keep clients ahead - provide expert guidance, demos, workshops, and ongoing training to maximise value. * Own escalations - resolve complex technical challenges swiftly and effectively. * Grow accounts - identify upsell and cross-sell opportunities while ensuring renewals and retention. * Influence the future - collect feedback and shape the roadmap of next-generation solutions. ? What We're Looking For * Experience in a technical, client-facing role (TAM, Solutions Engineer, Customer Success, etc.) * Strong technical knowledge across areas such as cloud, SaaS, networking, cybersecurity, or business applications * Exceptional communication skills - you can make the complex simple * Proven ability to manage multiple projects in a fast-paced environment * Customer-first mindset with excellent problem-solving and strategic thinking skills * Comfortable with tools like CRM, ticketing systems, and productivity platforms * Flexibility to travel occasionally for client meetings and industry events ?? What's in It for You? ?? £45,000 salary £10,000 OTE ?? Hybrid working model (office & remote flexibility) ?? Career progression into senior account management, solutions architecture, or customer success leadership ????? Ongoing training, certifications, and professional development opportunities ?? A vibrant, collaborative environment where innovation and client success drive everything we do ?? If you're passionate about technology, love solving problems, and want to play a key role in client success, we'd love to hear from you!