Overview
As a pivotal member of the PPU operational team, the Assistant Service Manager will work closely with PPU consultants, service users, stakeholders and senior management to support the PPU Service Manager in the operational delivery, performance management, and continuous improvement of private patient administrative and customer service functions.
Key Responsibilities
* Provide operational leadership through the direct management of three Band 5 Team Leads, ensuring safe, effective and high‑quality service delivery.
* Oversee service performance, activity and financial capture, data quality, workforce management, stakeholder engagement and the embedding of robust administrative processes.
* Contribute to the design and implementation of new services’ pathways, end‑to‑end process design and consultant engagement and retention.
* Improve customer service standards and enhance the experience of patients, consultants, service users and stakeholders.
* Support the delivery of high‑quality private patient services across inpatient, outpatient and diagnostic pathways.
Opportunities
The post holder will be supported by the senior leadership team and will have opportunities for ongoing professional development. This role is ideal for individuals with experience in NHS or private healthcare environments who are looking to develop their leadership capability within a dynamic and growing service.
Benefits
* Flexible hours
* Generous benefits
* Next‑level training
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