WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!
Here at Hilton London Hyde Park our Edwardian Era hotel sits opposite Hyde Park, a short walk from the Central Line at Queensway Station. Kensington Palace, Paddington and the Royal Albert Hall are within a mile. We serve a delicious French cuisine at our restaurant Aubaine, combining the elegance of a Parisian salon with the relaxed ambience of a Provencal bistro and drinks in our Lounge bar.
Here at London Hilton Hyde Park, we create heartfelt experiences for all our guests and meaningful opportunities for our Team Members. Achieving consistently the title of Great places to work, this is not just a job we offer you a journey of self-discovery, growth and an exceptional career.
Salary: £50,000 a year (39 Hours a week)
A WORLD OF REWARDS
Free and healthy meals when on duty
Grow your Career!
Personal Development programmes designed to support you at every step of your career
Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
Team Member Referral Program
High street discounts: with Perks at Work
Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
Discounted dental and health cover
Modern and inclusive Team Members areas
A Rooms Division Manager is responsible for overseeing all Rooms Division operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives. The Room Division Manager will be in charge of the Front office, Housekeeping and Engineering department.
What will I be doing?
As a Rooms Division Manager, you are responsible for overseeing all Rooms Division operations to deliver an excellent Guest and Member experience. A Rooms Division Manager will also be required to evaluate guest satisfaction and set department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:
Oversee Rooms Division operations including, but not limited, to Concierge, Reception, and Housekeeping
Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
Operate within departmental budgets through effective stock and cost controls and well managed schedules
Set departmental targets and objectives, work schedules, budgets, and policies and procedures
Monitor the appearance, standards and performance of the Room Division Team with an emphasis on training and teamwork
Ensure team members have an up-to-date knowledge of all room categories and amenities
Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
Ensure staffing levels cover business demands
Ensure ongoing training
Ensure communication meetings are conducted and post-meeting minutes generated
Recruit, manage, train and develop the Room Division team
Contribute to succession planning within the hotel and company
Ensure team members comply with hotel security, fire regulations and all health and safety legislation
Proficient in property management systems
Assist other departments wherever necessary
Ensure the department adhere to Hilton policies and procedures
Ensure competence of HHonors loyalty programme and ensure compliance
What are we looking for?
A Rooms Division Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Rooms Management/Front Office Management experience in the hotel/leisure/retail sector in a similar capacity
Strong leadership skills to manage and motivate the team
Excellent organisational and planning skills
Excellent communication skills
Good financial awareness
Accountable and resilient
Ability to work under pressure
Flexibility to respond to a range of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Degree in related field
Familiar with Property Management Systems
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests and behind every job, theres an extraordinary person working to make each Stay magical. Thats why at Hilton, Every Job Makes the Stay.
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