Overview
A junior Service Desk Analyst role providing first-line IT support across a busy user environment. You will be the initial point of contact for technical issues, supporting hardware, software and user access, while ensuring incidents are resolved or escalated efficiently to maintain a reliable and responsive IT service.
The organisation is a small-sized healthcare provider committed to delivering exceptional services to its patients. It places a strong emphasis on leveraging technology to support its operations and enhance overall efficiency.
Description
* Provide first-line IT support to users via phone, email and service desk tools
* Log, own and resolve incidents and service requests within agreed SLAs
* Troubleshoot and diagnose hardware and software issues
* Escalate unresolved issues to senior IT colleagues following defined procedures
* Support and maintain a mixed endpoint environment including Windows, iOS, printers and phones
* Deploy approved software and hardware and carry out user administration tasks
* Assist with internal moves, equipment setup and configuration
* Maintain accurate documentation and update tickets clearly
* Participate in a shift rota as required
Profile
* Experience working in an IT Helpdesk or Service Desk role within an ITIL-aligned environment
* Working knowledge of Windows 11, including basic deployment support
* Working knowledge of Microsoft 365 applications and administration
* Experience with Active Directory and Azure/Entra user management
* Familiarity with service desk or ticketing tools (e.g. Jira Service Desk)
* Experience supporting desktop/laptop hardware and using remote support tools
* Strong communication skills and a professional, customer-focused approach
* Organised, flexible and able to manage workload in a fast-paced environment
Job Offer
* Competitive daily rate between £100 to £130 inside IR35.
* Temporary role offering flexibility and valuable industry experience.
* Collaborative and supportive work environment.
Apply now to take the next step in your career.
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