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Base pay range
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Director @ Net Talent | Consulting, IT Recruitment Leader, Ally, Volunteer
2nd Line Support & Field Engineer – Northern Ireland
Remote (Must be based in Northern Ireland)
Full-Time | Monday–Friday, 8am–5pm / 9am–6pm (weekly rotation)
On-call allowance included | 1 in 8 rota
Are you a proactive and technically skilled 2nd Line Support Engineer ready for your next challenge?
An exciting opportunity has arisen to join a fast-paced, growing business providing top-tier IT support to clients in the hospitality sector. You’ll work remotely from Northern Ireland, supporting a dynamic IT environment and occasionally travelling to client sites to resolve break-fix issues.
Key Responsibilities:
* Escalate and resolve technical issues via the support desk
* Resolve issues related to workstations, servers, networking, and cloud systems
* Deliver excellent customer service both remotely and on-site
* Participate in a 1-in-8 on-call rota (allowance paid)
* 2+ years in a 2nd Line Support role (ideally within an MSP)
* Strong understanding of Windows OS (2008–2019)
* Skilled with Azure/O365 (cloud & on-prem)
* Advanced knowledge of Networking, AD, Virtualisation, IIS
* Strong experience working on a busy service desk
* Full, clean UK driving licence
* Knowledge of Hotel PMS systems (e.g. Opera, Amadeus)
* Microsoft Certifications (MCSE or equivalent)
* Familiarity with POS systems (e.g. Micros, PXP)
* Experience with enterprise firewalls, VLANs, and switching
* Use of TeamViewer, MSP Connect, or similar tools
You’ll Thrive In This Role If You:
* Have a strong problem-solving mindset
* Enjoy working both independently and in a team
* Can prioritise workloads efficiently
* Are driven by excellent service delivery
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
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