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CCI - Front Desk Manager - UK, London (City of London)
Client:
Royal Caribbean Group
Location:
London (City of London), United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
Job Views:
2
Posted:
16.06.2025
Expiry Date:
31.07.2025
Job Description:
The Front Desk Manager owns each guest interaction, ensuring a seamless delivery of exceptional and memorable service. As part of the Guest Relations Department, this role acts as the liaison between the Front Desk and all Hotel and Marine Departments, supporting proactive anticipation of guest needs and expectations. The ideal candidate must possess outstanding hospitality, communication, leadership, and organizational skills, along with effective decision-making abilities. Attention to detail is crucial, as the Front Desk Manager is responsible for leading the team to foster a high-quality, personalized guest experience. This includes ownership of all results related to team performance, financials, training, and guest interactions, as well as ensuring operational efficiency and emergency preparedness.
Qualifications:
* Over 4 years of experience in a Front Desk Managerial or General Manager role in a 4- or 5-star boutique hotel.
* Ability to work under pressure.
* Experience managing 100+ guests in a 4- or 5-star hotel environment.
* Experience supervising 30+ team members in Guest Services.
* Additional language skills such as Spanish, Italian, Portuguese, French, or German are preferred.
Duties & Responsibilities:
* Perform duties in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, health guidelines, KPIs, and safety policies.
* Maintain professionalism and emergency preparedness in all Front Desk operations, representing the brand and providing impeccable service to guests and crew.
* Resolve issues proactively, fostering team development and ensuring guest satisfaction and financial performance.
* Utilize administrative skills to monitor metrics such as guest counts, desk volume, and guest interactions.
* Manage inventory, program access, and maintenance needs effectively.
* Handle financial transactions with care and accuracy.
* Respond to escalated guest concerns professionally, showing empathy and active listening.
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