Job Description
3 months contract with a local authority
Summary
* This is a pivotal role within the Recycling and Waste Business Systems and Technical Support team. The postholder will ensure the smooth operation of the garden waste collection service by managing all administrative aspects and delivering excellent customer service to Monmouthshire residents. The role also supports wider business functions, contributing to high-quality service delivery and internal collaboration.
Responsibilities
* Manage annual customer applications, bag and permit reissues.
* Continuously review and improve the end-to-end garden waste process.
* Handle customer queries and complaints professionally.
* Maintain accurate and up-to-date garden waste literature and website content.
* Monitor service performance, investigate missed collections, and liaise with crews to resolve issues.
* Provide comprehensive business support to Waste & Street Services staff.
* Collaborate with Business and Technical team members to optimize service systems.
* Lead process reviews and implement improvements.
* Manage information systems in line with MCC modernization and GDPR compliance.
* Support GIS mapping and produce service-related communication materials.
* Act as Agresso requisitioner and manage goods receipting and supplier records.
Experience
* Proven experience in administrative or business support roles.
* Experience in customer service, preferably in a public-facing environment.
* Familiarity with waste management or local government services is desirable.
* Experience with financial systems (e.g., Agresso) and data management.
Qualification
* Minimum of GCSEs (or equivalent) including English and Maths.
* NVQ Level 3 in Business Administration or equivalent qualification is desirable.
* Training in GDPR, customer service, or project management is advantageous.
Additional Information
* Working hours: 37 hours per week
* Location: Raglan Depot, Raglan, Monmouthshire, NP152ER, United Kingdom.
The role closes on 7th November 2025, apply ASAP.
Requirements
This is a pivotal role within the Recycling and Waste Business Systems and Technical Support team. The postholder will ensure the smooth operation of the garden waste collection service by managing all administrative aspects and delivering excellent customer service to Monmouthshire residents. The role also supports wider business functions, contributing to high-quality service delivery and internal collaboration