Job Description
Job Title: Training Program Manager II
Duration: 10-Month Contract (Possible Extensions)
Location: London, UK (Hybrid)
Role overview:
* We are seeking an experienced professional, who will play a key role in supporting Mailchimp Go-To-Market (GTM) organization in EMEA.
* This role is responsible for ensuring Mailchimp sales teams are equipped with the training, skills, and tools they need to be successful — from onboarding new hires to delivering ongoing learning that drives performance improvement.
* You’ll work closely with Sales, Product Marketing, and Sales Operations teams to deliver engaging, relevant, and high-impact enablement experiences that help sellers perform at their best.
Key Accountabilities:
* Priority 1: Onboard Mailchimp Sales Hires (30%)
* Lead and continuously improve onboarding programs for all new Mailchimp sales hires in EMEA. Partner with Sales leaders and stakeholders to plan onboarding schedules and learning paths. Facilitate onboarding sessions covering Mailchimp products, customer conversations, and sales methodology. Gather feedback to refine and evolve the onboarding experience.
* Priority 2: Call Reviews and Coaching (25%)
* Regularly listen to sales calls to identify coaching opportunities and skill gaps. Run ongoing call calibration sessions with Sales Managers to ensure consistency in coaching and feedback. Analyse call trends and proactively recommend training initiatives to address observed needs.
* Priority 3: Sales Skills Development (20%)
* Design and deliver engaging sales training sessions focused on skills such as prospecting, discovery, value-based conversations, and closing. Tailor learning experiences to Mailchimp’s sales motions and customer needs. Reinforce learning through workshops, role plays, and coaching sessions.
* Priority 4: Product Knowledge and Continuous Learning (15%)
* Work with Product Marketing to deliver timely and effective product and feature updates to sales teams. Build learning resources that keep sellers informed and confident in product conversations. Maintain alignment with global enablement to ensure content consistency and relevance.
* Priority 5: Admin / Run the Business (10%)
* Attend regular meetings with key stakeholders and the broader Sales Enablement team. Track and report on enablement activities and seller engagement. Manage your own administrative time and program documentation.
Essential Skills:
* Communication: Ability to clearly and confidently deliver training and collaborate with stakeholders.
* Consultative Mindset: Strong diagnostic skills to identify root causes and learning needs.
* Influence: Ability to motivate and guide others without direct authority.
* Data Literacy: Comfortable using data to measure enablement impact and inform decisions.
* Proactivity: Takes initiative to identify improvement opportunities and act quickly.
* AI Literacy: Experience using AI tools and enabling others to leverage new technologies effectively.
Preferred Work Experience:
* Previous experience in Sales Enablement or a similar role.
* Experience supporting SaaS sales teams strongly preferred.
* Background in sales or selling marketing solutions is a plus.