Temporary PCN Appeals Officer/ Admin
Reference no: Brent 5247365
Pay Rate: £18.66 per hour PAYE
36 Monday – Friday, 08:30 - 16:30
This opening assignment is for 2 months
City: WEMBLEY, LONDON
The candidate will be responsible for processing challenges and helping reduce the backlog. Knowledge and experience is required in this field.
Assess and respond to representations, appeals, and other statutory correspondence which contest parking and traffic related Penalty Charge Notices (principally issued for violation of parking, bus lane, and moving traffic restrictions). Take decisions on whether or not to uphold or cancel Penalty Charge Notices in accordance with council policy and all relevant legislative processes.
Key responsibilities:
* Be highly proficient in the use of the standard word processing systems used to progress parking appeals, and continue to maintain that proficiency as and when new software packages are added.
* Have a complete understanding of the relevant traffic and parking legislation, to consider appeals following ‘representations’ under that legislation, be responsible for deciding on whether the appeal is to be accepted or rejected, and send out appropriate decision letters.
* Prepare appeal papers for submission to the Environment and Traffic Appeals service, and where necessary represent the Council at Appeal Court Hearings. Ensure that all appeals are dealt with within the time limits specified within the relevant legislation.
* Prepare evidence for legal actions in the County Court
* Administer the Debt Recovery process, including the administration of witness statements, the management of bailiffs and County Court hearings; ensuring that the debt is administered within legal constraints and according to policies and procedures.
* Respond to enquiries, service requests and complaints from all sources, especially members of the public, and including: councillors; statutory and other bodies; and other Council departments/units; in an appropriate and professional manner within corporate timescales.
* Record formal appeals, investigate and prepare case summaries for the ETA independent Parking Adjudicator.
* Manage a databank of standard paragraphs to assist in responding to customers efficiently and consistently around frequent types of enquiry.
* Respond to customer enquiries on the telephone and in writing, providing advice on parking and traffic enforcement issues.
* Provide information and advice relating to the relevant traffic and parking legislation, the Council’s Parking Strategy, the parking services contract, and on- and off-street parking facilities.
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
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