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Retail Customer Service - Multi Site, Smethwick
Client: Entain
Location: Smethwick, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 2f1e408aaeb4
Job Views: 3
Posted: 08.05.2025
Expiry Date: 22.06.2025
Job Description
Do you love sports or have a passion for great customer service? Enjoy forming positive relationships? As a Retail Customer Service Advisor, you will be an essential part of the Entain family, delivering excellent customer service and maintaining high standards in our Ladbrokes & Coral betting shops. No two days are the same, and you'll contribute to a team that wins together and prioritizes our customers.
Reporting to the Shop Manager, you will serve customers and build rapport to encourage repeat business.
What you will do
* Deliver outstanding customer service
* Promote safer gambling practices
* Take bets on various sports and events
* Process transactions, including cash handling
* Demonstrate products and betting terminals to customers
* Handle customer complaints with empathy and problem-solving skills
* Work towards targets and goals
* Maintain shop standards
* Open or close the shop as needed
Working patterns
Shops operate from Monday to Sunday, 8am - 10pm, including weekends and bank holidays. Your weekly rota will typically be 30 hours, including long opening and closing shifts, as well as shorter evening shifts. As a key holder, you will be responsible for opening and closing the shop. Rota schedules are provided at least four weeks in advance to support work-life balance.
Qualifications
* Must be 18 or over
* Passion for delivering great customer service
* Effective communication and relationship-building skills
* Self-motivated and proactive
* Ability to work independently and as part of a team
* Ability to handle challenging situations calmly and professionally
Additional Information
We offer competitive salaries and benefits, including:
* Optional overtime (subject to availability)
* Pension scheme and ShareSave
* Retail discounts through Entain Deals
* Healthcare and wellbeing support
* Development opportunities
We value diversity and inclusion and are committed to providing accommodations during the recruitment process. Join us and be part of a supportive, inclusive community where everyone is celebrated.
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At Entain, we prioritize doing what's right, fostering a diverse, equitable, and inclusive environment for all employees worldwide. We comply with all applicable employment laws and recruitment regulations to ensure ethical hiring practices.
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