We are looking for a Medical Receptionist to join our busy and evolving team.
Job Purpose
Toprovide a high-quality front-line reception service to our patients andcolleagues and to ensure the day-to-day activities are performed in a timelyand efficient manner.
Asa receptionist you are the first point of contact for people contacting thesurgery and it is vital that you project a positive, friendly and professionalimage to patients and other visitors.
You will beresponsible for a wide range of reception duties including care navigation,office administration, call handling and liaising with patients which willenable the practice to deliver a quality service to our patients.
The role is variedand requires significant customer service experience as well as excellentcommunication skills; you should be a motivated, enthusiastic and friendlyperson with a positive attitude towards working within the NHS and generalpractice and a willingness to adapt to changing demands within the NHS.
Post Hours
The successfulcandidate must be able to work approximately 22-25 hours per week over 5 days and must beflexible to work within our practice core hours of 8.00am - 6.30pm. You will be required to be flexible to cover when needed for holidays, sickness & other absences.
Main duties of the job
Ensurean effective & efficient reception service is provided to patients & other visitors to the practice.
Dealwith all general enquiries from patients, doctors, staff & otheragencies, explaining surgery procedures, making new & follow-upappointments.
Carenavigate & direct patients to the most appropriate source of help.
Actionrequests for repeat prescriptions & ensure they are processed as per ourprotocol within 48 hours.
Settingout letters, new prescriptions & repeat prescriptions for checking bythe doctor before collection by the patient or sending to the pharmacy.
Filing& extracting patients records & any documents relating to these be itfrom paper or electronic records.
Enteringpatient information accurately & in a timely manner onto the patientrecord or clinical system.
Dealingwith the incoming post & other forms of communication, scanning & distributing it to the appropriate members of the practice team.
Receiving& passing on messages in an accurate & timely manner to clinical & managerial staff as well as passing on all requests for home visits to the appropriate clinician, ensuringcareful recording of all relevant details.
Updatingpatient details as requested in an accurate & timely manner.
Liaisingwith other outside agencies including hospitals, ambulance control, out ofhours services or other bodies by telephone or email.
About us
We are a seven partner GMS teachingpractice in the North of Sheffield with a practice population of approximately9,600 patients, our team also includes 3 salaried GPs, 1 nurse practitioner, 4 practice nurses, 2 Health Care assistants and a team of reception, secretarialand admin staff. We have a spacious,modern building.
Both formal andinformal communication is an important part of the way our practice runs.
The practice is a high QOF achiever andhas a good CQC rating.
Job responsibilities
MedicalReceptionist Job Description
Post: Medical Receptionist
Place of work: Norwood Medical Centre
Job Purpose
Toprovide a high-quality front-line reception service to our patients andcolleagues and to ensure the day-to-day activities are performed in a timelyand efficient manner.
Asa receptionist you are the first point of contact for people contacting thesurgery and it is vital that you project a positive, friendly and professionalimage to patients and other visitors.
PrimaryResponsibilities
Ensure aneffective and efficient reception service is provided to patients and othervisitors to the practice.
Organise andplan room usage on the day.
Deal with allgeneral enquiries from patients, doctors, staff and other agencies, explainingsurgery procedures, making new and follow-up appointments over the telephone orwith direct patient contact.
Carenavigate and direct patients to the most appropriate source of help.
Actionrequests for repeat prescriptions and ensure they are processed as per ourprotocol within 48 hours.
Opening mailand ensuring that it is directed to the correct recipient as soon as possible.
Setting outletters, new prescriptions and repeat prescriptions for checking by the doctorbefore collection by the patient or sending to the pharmacy.
Filing andextracting patients records and any documents relating to these be it frompaper or electronic records.
Enteringpatient information accurately and in a timely manner onto the patient record orclinical system.
Dealing withthe incoming post and other forms of communication, scanning and distributingit to the appropriate members of the practice team.
Receivingand passing on messages in an accurate and timely manner to clinical andmanagerial staff.
Pass on all requestsfor home visits to the appropriate clinician, ensuring careful recording of allrelevant details.
Explain theregistration process and formal requirements to new patients and those seekingtemporary cover and ensure procedures are followed.
Registrationand documentation of new patients to the practice, including reorganisation ofpatient notes when they are received.
Updating patientdetails as requested in an accurate and timely manner.
Liaisingwith other outside agencies including hospitals, ambulance control, out ofhours services or other bodies by telephone or email.
Keeping theconsulting rooms and the reception areas adequately supplied with stationeryand necessary equipment.
Tidying thereception areas at the end of a session, ensuring that any urgent oroutstanding messages and tasks are passed over to incoming colleagues forcompletion.
Opening andclosing surgery premises, checking heating and ventilation in waiting areas andswitching on/off computers in reception and consulting areas.
Responsibilityfor checking and securing the premises, setting the security alarm.
Flexible tocover when needed for holidays, sickness and other absences.
Willingnessto adopt and contribute to new processes.
Confidentiality:
In thecourse of seeking treatment, patients entrust us with, or allow us to gather,sensitive information in relation to their health and other matters. They do so in confidence and have the rightto expect that staff will respect their privacy and act appropriately.
In theperformance of the duties outlined in this job description, the post-holder mayhave access to confidential information relating to patients and their carers,practice staff and other healthcare workers.They may also have access to information relating to the practice as abusiness organisation. All such information from any source is to beregarded as strictly confidential.
Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the practice may only be divulged to authorised persons inaccordance with the practice policies and procedures relating toconfidentiality and the protection of personal and sensitive data.
Health& safety:
The post-holder will assist in promotingand maintaining their own and others health, safety and security as defined inthe practice Health & Safety policy, the practice Health & Safety manual,and the practice Infection control policy and published procedures. This willinclude:
Using personal security systems withinthe workplace according to practice guidelines.
Identifying the risks involved in workactivities and undertaking such activities in a way that manages those risks.
Making effective use of training to updateknowledge and skills.
Using appropriate infection controlprocedures, maintaining work areas in a tidy and safe way and free from hazards.
Actively reporting health and safetyhazards and infection hazards immediately when recognised.
Keeping own work areas and general/patientareas clean and tidy, assisting in the maintenance of general standards ofcleanliness consistent with the scope of the job holder's role.
Undertaking periodic infection controltraining.
Demonstrate due regard for safeguardingand promoting the welfare of children.
Equality and diversity:
The post-holder willsupport the equality, diversity and rights of patients, carers and colleagues,to include:
Acting in a way that recognises the importance ofpeople's rights, interpreting them in a way that is consistent with practiceprocedures and policies and current legislation.
Respecting the privacy, dignity, needs and beliefs ofpatients, carers and colleagues.
Behaving in a manner that is welcoming to and of the individualis non-judgmental and respects their circumstances, feelings, priorities andrights.
The post-holder will participate in any trainingprogramme implemented by the practice as part of this employment, such trainingto include:
Participation in an annual individual performancereview, including taking responsibility for maintaining a record of ownpersonal and/or professional development.
Taking responsibility for own development, learningand performance and demonstrating skills and activities to others who areundertaking similar work.
Quality:
The post-holder will strive to maintain quality withinthe practice, and will:
Alert other team members to issues of quality and risk.
Assess own performance and take accountability for ownactions, either directly or under supervision.
Contribute to the effectiveness of the team byreflecting on own and team activities and making suggestions on ways to improveand enhance the teams performance.
Work effectively with individuals in other agencies tomeet patient needs.
Effectively manage own time, workload and resources.
Communication:
The post-holder should recognise the importance of effectivecommunication within the team and will strive to:
Communicate effectively with other team members.
Communicate effectively with patients and carers.
Recognise people's needs for alternative methods ofcommunication and respond accordingly.
Contribution to theimplementation of services:
The post-holder will:
Apply practice policies, standards and guidance.
Discuss with other members of the team how thepolicies, standards and guidelines will affect own work.
Participate in audit where appropriate.
Person Specification
Experience
* Previous reception or customer care experience
* Experience of working with the general public
* Experience of working in Primary Care or other health care setting
* Experience of working within a changing environment
* Care navigation and signposting
Knowledge and Skills
* Ability to use a telephone system and good call handling skills including taking and recording accurate information
* Keyboard and IT Skills
* Well organised
* Ability to deal with urgent situations that may arise and work calmly under pressure
* Attention to detail and good levels of accuracy
* Confidentiality & GDPR awareness
* Excellent communications including the ability to listen, must include communication skills via:
* -Telephone
* -Email
* EMIS user
* Ability to use and decipher read codes
* Previous use of medical terminology
Knowledge and Skills
* Ability to use a telephone system and good call handling skills including taking and recording accurate information
* Keyboard and IT Skills
* Well organised
* Ability to deal with urgent situations that may arise and work calmly under pressure
* Attention to detail and good levels of accuracy
* Confidentiality & GDPR awareness
* Excellent communications including the ability to listen, must include communication skills via:
* -Telephone
* -Email
* EMIS user
* Ability to use and decipher read codes
* Previous use of medical terminology
Qualifications
* English and Maths GCSE A to C or equivalent
* Customer care or Administration qualification or equivalent
Knowledge and Skills
* Ability to use a telephone system and good call handling skills including taking and recording accurate information
* Keyboard and IT Skills
* Well organised
* Ability to deal with urgent situations that may arise and work calmly under pressure
* Attention to detail and good levels of accuracy
* Confidentiality & GDPR awareness
* Excellent communications including the ability to listen, must include communication skills via:
* -Telephone
* -Email
* EMIS user
* Ability to use and decipher read codes
* Previous use of medical terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£12.21 an hourSalary is dependant on experience
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