Summary
The Field Engineer is responsible for the service activity on products supplied by Baxter/Hillrom in the defined geographical area(s). They will need to undertake their duties in compliance with assigned Company procedures (e.g. Control of Service Documentation, Environmental Health & Safety).
Key Accountabilities
* Install, service, repair and maintain products, distributed by Baxter/Hillrom in the defined area of responsibility as per the defined service documentation and the quality system framework.
* Establish & maintain timely customer communications & relationships, along with other key stakeholders (e.g. team members and business units).
* Report all relevant service activity, ensuring updated and accurate service data in the service system (all work orders should be closed within the same day).
* Responsible for maintaining and documenting the assigned calibration equipment
* Provide technical support for in-bound calls from customer & patients, document the job on the system and undertake the relevant actions.
* Maintain up-to-date technical competence in assigned products by successfully completing the relevant training and development.
* Identify opportunities for new business or business growth for products & services, and escalate to the relevant stakeholders (e.g. account managers, Inside Sales).
* Review KPIs regularly and adapt the working practices to ensure service level is maximised
Additional Accountabilities
As the trained and assigned Subject Matter Expert (SME) in the device/technology, you will be required to:
* Co-ordinate and disseminate technical updates and bulletins
* Be the technical expert and support for customers, account managers and engineers. This includes being the technical escalation point for the designated product group
* Escalate and communicate updates to the monthly SME calls
* Represent UKI interests in EMEA/Global technical community
* Provide technical input into contracts & tender submissions
Essential Criteria
Qualifications
* Degree, HNC/HND or equivalent level qualification in the relevant engineering field (e.g medical technology, electronic, mechanical) would be advantageous.
Skills
* Strong attention to detail
* Strong verbal and written communication skills
* Good organisation and prioritisation skills
* Good proficiency in Microsoft Office (including Outlook, Excel)
* Good technical problem solving skills
* Basic level of commercial awareness would be advantageous
* Good administration skills
Experience
* In-depth level of practical experience (e.g. circa 5 years of proven experience as a minimum) in the relevant technical/engineering discipline with measured KPIs
* Demonstrable experience in meeting business critical timeframes and deadlines
* Successful experience in maintaining continuous professional development
* Successful experience in managing and engaging with customers
Knowledge
* Good IT knowledge on general connectivity, network integration of devices, wireless protocols, mobile network technologies, software support and cyber security standards would be advantageous.
Job Requirements
* Participating in 24 hr on-call (where required)
* Lone-working
* Frequent and regular travel within the assigned geographical region in UK/Ireland. May need to travel to other locations in UK, Ireland & Europe on an occasional basis
* Full UK/Ireland driving licence
Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.
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