Lead the delivery of store projects that impact space, ensuring both qualitative and quantitative outcomes drive improved performance. You will own space optimisation across the store change programme, aligning transformation goals with wider business objectives.
What's in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast‑moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
* 20% colleague discount on all M&S products and many third‑party brands for you and someone in your household, available once you’ve completed your probation
* Competitive holiday allowance with the option to buy more
* Discretionary bonus schemes linked to your performance and ours
* Strong pension and life assurance to help plan for the future
* Tailored induction and training to support your development from day one
* Exclusive perks and savings through our M&S Choices portal
* Market‑leading family policies, including parental, adoption and neonatal leave
* 24/7 wellbeing support, including virtual GP access and mental health services
* One paid volunteer day a year to support a cause that matters to you
What you'll do
This is an exciting opportunity to join the FH&B Space Planning team at a pivotal moment, as we deliver ambitious and impactful change across the estate. The Programme Manager – Tactical Space & Concessions plays a critical role in leading the delivery of the Tactical Space Programme, optimising our store estate through a strong data‑led and customer‑centric approach.
You will be accountable for landing circa 10–15 stores per year, unlocking commercial value through fast, agile and cost‑effective space decisions. Working at the heart of the FH&B Space Planning agenda, the role partners closely with Property, Construction and Retail teams to deliver pragmatic, customer‑focused solutions at pace—carefully balancing cost, operational complexity and speed, while driving clear commercial uplift.
Alongside tactical space delivery, the role supports the implementation of concessions and space‑impacting projects across the estate. Recent examples include M&P, TSE, third‑party brands, new concession formats, Tilling, Hospitality and Travel Money. You will ensure space changes are executed consistently, commercially and to a high standard, protecting both customer experience and brand integrity.
Strong stakeholder engagement is fundamental to success in this role. You will bring teams together around a shared vision, aligning priorities and ensuring all parties are clear, connected and committed to delivering the right outcomes for customers and the business.
To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.
Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible.
* Own the end-to-end delivery of the Tactical Space Programme (c.10–15 stores annually), translating commercial priorities into clear, phased plans that maximise value and minimise disruption.
* Drive pace, cost control and delivery discipline across multiple projects, ensuring outputs meet M&S standards and identifying efficiencies where possible.
* Support the delivery of concessions (M&P, TSE, existing and new brands) within the FH&B store estate.
* Lead store engagement and site visits, securing buy‑in, validating scope, and ensuring strong execution across all locations.
* Use data, insight and post‑implementation reviews to track performance, challenge outcomes and continuously improve future decisions.
* Provide strong governance and stakeholder management, proactively managing risks, influencing cross‑functional teams, and fostering a high‑performance, collaborative culture.
Who you are
* Strong ability to initiate, build, and sustain relationships, influencing effectively at all levels across the Support Centre and Stores.
* Proven experience delivering store‑based, property‑led or tactical change programmes, ideally in retail.
* Highly numerate and analytically strong, with the ability to interpret complex data to inform sound commercial decisions.
* Demonstrates drive, ownership, resilience, and determination, with the ability to navigate complexity and cut through barriers.
* Effective leadership, with the ability to inspire, guide, and motivate teams to deliver high‑quality outcomes.
* Exposure to concessions, brands or space planning is desirable.
* Organised, resilient and comfortable operating in ambiguity.
* Previous examples of programme management and cost management.
* Experience writing Business cases.
* Strong programme and financial management skills, with a disciplined approach to cost control.
* Strong understanding of the Fashion, Home & Beauty business model and operations.
* Knowledge of property processes and timescales relevant to FH&B.
* Understanding of the entire store retailing environment, particularly in relation to product delivery, space execution, and operational processes.
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
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