Overview
Village Hotels
Room Assistant - Weekends | Chandler's Ford, Hampshire | Permanent | Full-time
Our Housekeeping team plays a critical role in making sure our guests are wowed when they walk into one of our fabulous hotel bedrooms. Cleanliness is key and we look for Housekeepers who leave no pillow unturned, no drawer unchecked and no bed creased. Our hotel housekeeping teams are full of fun, energetic people who always look to go one step further. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.
Join us and we can offer you benefits including a range of wellbeing, career development, discounts and more.
Responsibilities
* Ensure guest rooms and public areas are cleaned to the highest standards.
* Maintain cleanliness and presentation of bedrooms, ensuring no area is overlooked.
* Work efficiently while upholding quality and safety standards.
* Collaborate with other departments to provide a seamless guest experience.
* Take ownership of your performance and strive for customer satisfaction.
* Maintain a positive and energetic attitude with an infectious personality.
What we need from you
* Always looking to go one step further and exceed expectations.
* Enjoys learning about our guests to make their experience personal.
* Able to work fast and efficiently without compromising on standards.
* Have a good eye for detail.
* Able to work as part of a team and create great relationships with other departments.
* Relish the responsibility and truly own your performance, getting a real buzz from our success and customer satisfaction.
* An infectious smile and an awesome personality!
Benefits
* Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
* Discount on all overnight stays at Village Hotels, from £35 with a friend, plus breakfast options.
* Friends and Family discounted stays from £49 including breakfast.
* 50% discount on Food and Drink purchased on or off shift at Village Hotel Pub & Grill.
* 30% discount on and off shift in Village Hotel Starbucks stores.
* Excellent training and development including Rising Stars and Talent Academy programmes.
* Mobile Gaming training platform and cross-hotel training opportunities.
* Discounts and cashback on many High Street Brands and Supermarkets.
* Well-being and Healthcare benefits with monthly well-being programmes.
* Mental health support including up to 2 mental health days annually and trained mental health first aiders.
* Financial wellbeing support and salary drawdown via Wagestream.
* Employee Assistance Programme with counselling support.
* Flexible working hours.
* Supportive and inclusive work environment with regular team events.
* Reward and recognition schemes and anniversary rewards for service milestones.
* Electric car salary sacrifice scheme.
* Your birthday off guaranteed.
* Discounted Health Cash plan and Sick pay Insurance.
* BIG People Days to celebrate and recognise employees and local communities.
* Enhanced maternity and paternity benefits and pay.
* Company Pension scheme.
* Life Insurance.
* T&Cs apply based on your contract.
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