The job itself
We currently have a vacancy within the Collection Team and are looking for an enthusiastic and committed individual who wants to learn new skills in a fast-paced environment. This post is a career graded post, with opportunities to progress within the Revenues and Benefits Service area.
Overview
To undertake basic processing of all aspects of correspondence, including billing households/businesses, awarding discounts, disregards, exemptions and reliefs and setting up payment plans.
Key responsibilities include:
* Liaise directly with customers via phone, email and letter – consistently providing a high standard of customer service.
* Check and validate customer documentation against strictly defined requirements, ensuring all information provided is accurate and applicable.
* Maintain accurate and detailed records and case notes on specified systems, in line with defined standards, ensuring information is current, accessible and auditable.
* Contribute ideas and suggestions to improve ways of working.
* Keep your knowledge and skills up to date through online resources, publications, briefing notes and training opportunities.
Please note: This is a career graded post, with opportunities to progress through the grades once eligibility criteria are met and subject to budget constraints.
The role operates on a hybrid working basis, with a combination of home working and days based in the office.
Training
Experience in council tax and business rates is not essential as training will be given. However, some knowledge in any of those areas would be beneficial, and experience of working within a busy environment would also be an advantage.
Working for us
We pride ourselves on being an employer of choice and, in addition to your salary, we offer a range of great benefits including:
* Training & development opportunities
* Flexible working/flexitime scheme
* Agile working
* Generous leave entitlement
* Access to employer pension scheme
* Car salary sacrifice scheme
* Cycle salary sacrifice scheme
* Reduced cost membership at our Leisure Centres
* Shop and Save discounts at a variety of local shops
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