We are recruiting an Operations and Customer Support Executive to join our fast growing client, based in Beaconsfield.
This is a fantastic opportunity for a proactive, bright and switched on individual to join a rapidly expanding and vibrant, modern organisation with opportunities to grow their career.
This person will be the link between sales, logistics, and manufacturing, making sure nothing falls through the cracks.
This is a fast-paced role ideal for someone who loves problem-solving, thrives on precision, and doesn't flinch under pressure.
Monday to Friday 9am -5pm.
£28,000 plus benefits and full training.
Key Responsibilities
* Own the post-sale customer journey, from order confirmation to delivery and aftercare
* Liaise confidently between account managers, manufacturers, and logistics providers to ensure timely, accurate fulfilment
* Resolve delivery delays, damage claims, or production issues efficiently and empathetically
* Manage product lead times and proactively communicate updates to customers and internal teams
* Oversee CRM and order management systems, ensuring data accuracy and up-to-date status on all accounts
* Help develop and refine internal ops processes as the business scales
Skills/Experience
1. Minimum 2-3 years in an operations, logistics or customer support role in furniture, interiors, or e-commerce sectors
2. An o...