Reports to: Client Services and Operations Manager
Contract Type: 12-Month Fixed Term Contract
Location: Bristol
SMCR Function: This is a Conduct role
Join Ascot Lloyd: Shaping the Future of Wealth Management
Ascot Lloyd is one of the UK's leading independent wealth management firms, proudly serving over 22,000 clients with a commitment to excellence. Backed by a prestigious private equity firm, we are at the forefront of transforming the wealth management landscape. Our strategy is built on three core tenets: delivering expert financial advice, providing exceptional client service, and harnessing innovative technology to make wealth management easier and more accessible.
If you're passionate about driving change in a dynamic, independent organisation and want to help shape the future of wealth management, Ascot Lloyd is the place for you.
Purpose of role
We are seeking a proactive and detail-oriented IFA Administrator to provide comprehensive pre-and post-sales support to our Financial Advisers. Your role will be pivotal in ensuring accurate and timely processing of client documentation and ensuring clients receive exceptional service in line with our values and regulatory standards.
We are on a journey to transform Ascot Lloyd so are looking for an individual who can both manage their day-to-day role, assigned to advisers and clients but can also help in the automation and digitisation of our reporting and processes.
Key Responsibilities
Client Support: Efficiently handle client documentation and requests, ensuring accuracy and excellent client service.
Process Management: Effectively manage the processes for your advisers and clients, working to automate and continually improve client outcomes.
Meeting Preparation: Assemble comprehensive client meeting packs, including valuations, agreements, fact finds, and risk profiles.
Documentation Management: Dispatch client documents to relevant parties and manage signed letters of authority to gather policy information, updating client records accordingly.
Issue Management: Address enquiries from clients, advisers, colleagues and providers promptly via written, telephone, and electronic channels.
Data Management: Maintain accurate client records using Intelliflo Office, ensuring all personal and policy information is current.
Project Participation: Engage in projects related to Intelliflo Office, platforms/providers, the Investment Committee, and new business initiatives as required.
What We Are Looking For
A driven individual who wants to be part of a dynamic Client Operations team, working with advisers, paraplanners and clients.
Someone who puts the client first and sets the highest standards of client service.
A problem solver who thrives on change and improvement.
Competencies
Excellent client service skills
Strong written and verbal communication
Change orientated and growth mindset - always looking for a better way
Excellent attention to detail and ability to manage multiple priorities
SM&CR Responsibilities
As an FCA regulated Company, Ascot Lloyd are required to adhere to the Senior Managers and Certification Regime (SM&CR), to develop a culture where employees take personal responsibility for their own actions.
Individual Conduct Rules
You must act with integrity
You must act with due care, skill and diligence
You must be open and co-operative with the FCA, PRA and other regulators
You must pay due regard to the interests of customers and treat them fairly
You must observe proper standards of market conduct
You must act to deliver good outcomes for clients
Contract Details:
This is a 12-month fixed-term contract offering full-time hours (35 hours per week).