RECEPTION Receiving calls from patients, consulting with members of practice team Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional. Register new patients, temporary residents, and any requiring immediate and necessary treatment, carefully checking all details for accuracy and enter on computer registration link. Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers GENERAL ADMINISTRATION To have a thorough knowledge of all practice protocol and work in accordance with practice procedures Processing and distributing incoming and outgoing mail. Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
Providing clerical assistance to practice staff as required, including word/data processing, filing and photocopying. Keeping the reception area, notice boards, leaflet etc. tidy and presentable. Cover sickness/annual leave and work reasonable overtime when required.
Perform any other relevant and reasonable duties that may be requested by Team Leader, Operations/Patient Services Manager or Business Manager. Undertake statutory and mandatory training as required. APPOINTMENT SYSTEM MANAGEMENT Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record. Monitor effectiveness of the system and report any problems or variations required.
Deal with home visit requests, carefully noting all details.