Opportunity: Service Centre AdministratorContract: PermanentLocation:LisburnHours:working Monday FridayBriggs Equipment Group is a market leader in asset management and maintenance solutions, operating across the UK and Ireland. As part of our continued growth, were looking for an Service Centre Administrator to join our supportive service centre team based in Lisburn.The purpose of this role is to maintain the support link with the field engineering teams to ensure cohesive smooth running of the Service Centre and work in close association with Service Centre staff on all aspects of Invoicing, Call Handling and time sheet consolidation.Key responsibilities:Maintain the accuracy and integrity of the system (Protean).Process reports and record accurate data and follow up action were necessary.Answer colleagues and customers email requests in the shared inboxes. Input data to enable job. closure in a timely and accurate manner.Provide and continuously develop timely management information and reports for business use.Collating of engineer timesheets.Process engineer quick quotes for manager assessment.Maintain up to date employee holiday records and the engineer holiday portal.Support to the final stages of invoicing.Support the Service center team with customer calls management.Maintain close support links with the mobile service team.Develop and maintain a filing system (hard and soft copy)Carry out administrative duties such as filing, typing, copying, binding, scanning etcWhat will help you to excel in this role:Education at GCSE or equvalent levelSubstantial experinece in a smiilar customer service based roleComputer literate, understanding the Microsoft office package specifically excel, access, outlook and word.Good communication skills to interact with both internal and external customers.The ability to work as a part of teamHave a good working knowledge of computer systems.What you can expect from us:Competitive base salaryFuture development and career opportunitiesContributory pension scheme with employer contributions up to 6%Profitshare bonus based on business performancePaycare and eyecare health schemeHigh street discountsWhats nextIf you are interested in joining The Briggs Group, then please click on the apply now button and a member of the team will be in touch.Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review.If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment Team, and inform them prior to attending so we can ensure these are met.Skills:service centre Call Center Call Centre Call Centre Agent Inbound Call Centre Outbound Call Centre Customer ServiceWHJS1_NI