Job Summary
A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.
BGA are looking for a talented individual to develop and provide excellent service to new and current customers. The Customer Service Advisor will be responsible for working with all areas of the business to maximise the distribution of the BGA brand. While also working to cover the Customer Services Manager when required. The successful candidate must possess a hands-on attitude regarding problem solving, a good multitasker and a willingness to learn at speed.
Key Responsibilities:
Assist with answering all incoming telephone calls in a professional and competent manner over busy periods
Make outgoing calls to customers in regard to queries
Respond to internal and external enquiries via email and phone in a timely manner
Input UK and Export orders via email, over the phone and our electronic ordering system
Manage and update customer accounts including new accounts in our internal and WMS system
Managing the DHLdashboard daily
Working closely with UK and Export Sales, Product Management and Marketing to maximize the distribution of the BGA brand
Keeping the CRM ,Smartsheet updated and working with reports on Power BI
Build deep, trusted relationships with our key accounts
Running monthly sales promotions with our key accounts
Training & Experience
Essential
Experience using MS excel
Experience in outlook and word
Experienced in customer service or a telephone based role
Excellent phone manner
Desirable
Experience within the automotive aftermarket sector
CRM, Power Bi and Smartsheet
Account Management skills
Customer retention skills
Knowledge & Personal skills
Essential
Fluent in English
Highly motivated, confident and enthusiastic
Team working, able to build strong relationships (internally and externally)
Methodical and organised
The role is based in our Swindon office and will be required to work in the office Monday to Friday
Working hours: 9am to 5.15pm
What We Offer You:
Competitive Salary : Were open to tailoring the job offer to fit your skills and experience.
Environment: Work from our modern Swindon offices.
Growth Opportunities: Be part of an ambitious, fast-growing company.
Supportive Team: Join a close-knit group that values fresh ideas, innovation, and teamwork
Workplace pension
28 days holiday (including bank holidays)
On-site parking, Drinks & Fruit complimentary, Service gifts for 5,10,15 plus years
Increased holiday for long service.
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