Account Manager £27,000 - £32,000 per annum, DOE Braintree, EssexMonday - Thursday, 8am-4:30pm & Friday's 8am-2pm
Are you a highly motivated individual with excellent customer service skills? Do you thrive in a fast-paced environment? Our client, a well-established manufacturing business, is seeking an Account Manager to join their dynamic team in Braintree, Essex.
As an Account Manager, you will play a crucial role in ensuring customer satisfaction and maintaining strong relationships with both internal and external stakeholders. This is a fantastic opportunity to showcase your communication skills and make a positive impact on the company's success, being able to make this role completely your own.
Responsibilities:
1. Liaise with external and internal customers, including end users, Technical Support, Planning/Logistics, and Sales.
2. Generating new business opportunities and upselling where appropriate.
3. Process and respond to incoming enquiries via fax, telephone, and email.
4. Submit customer open order reports to ensure accurate tracking of orders.
5. Receive and input customer orders/sample requests into the system within 24 hours.
6. Notify line management of new contracts and pricing agreements requested by Key Account Managers.
7. Review, analyse, and progress orders, and escalate any issues when necessary.
8. Participate in customer visits and provide exce...