We are seeking a proactive and customer-focused Team Leader to assist in managing our busy Showroom. This role supports the Showroom Manager in daily operations, staff coordination, product merchandising, and delivering outstanding customer service.
Key Responsibilities
• Assist the Manager with people management, product merchandising, and maintaining the safety and security of the showroom.
• Manage the department in the absence of the Branch Manager.
• Present and sell company products and services to current and potential customers.
• Deliver high presentation standards across displays, ensuring a clean, organized, and professional showroom.
• Provide exceptional customer service, building loyalty and driving repeat business.
• Review, log, and resolve customer complaints promptly and professionally.
• Maintain an accurate stock file and ensure regular stock rotation.
• Ensure price labels are updated in line with pricing and promotions.
• Identify and develop new sales prospects and opportunities.
• Maintain up-to-date product knowledge and contribute to sales training materials.
• Lead and engage the team through daily interaction and Toolbox talks.
• Coach and support team members, helping develop skills and performance.
• Manage cash and payment systems securely and efficiently.
• Assist with the setup of specialist displays and showroom arrangements to promote products.
*May be required to carry out additional tasks which are appropriate to the post.
Skills Experience
• Previous customer service experience is essential.
• Experience in a Team Leader or supervisory role is highly beneficial.
• Excellent communication skills – able to connect with customers in a friendly, helpful, and knowledgeable manner.
• Strong experience resolving customer queries and complaints in a timely and appropriate way.
• Proficiency in numeracy, literacy, and basic IT systems (Microsoft Office, POS/ERP platforms).
• Excellent people management skills with the ability to motivate and guide a team.
• Strong decision-making abilities and the capacity to work under minimal supervision.
• Excellent organizational skills and ability to multitask in a dynamic environment. Knowledge of industrial tools, PPE, safety products, or MRO supplies.
• Previous experience working in a retail or industrial showroom environment.
• Strong attention to detail, particularly in stock accuracy and merchandising standards
Ability to adapt to new challenges and change with a positive and solutions-focused
• Monday to Friday (Saturdays on Rota if specified)
• Employee discount
• Cycle to work scheme
• Discretionary annual bonus, based on company performance
• Extra holidays (after one year)
Job type Permanent Posted 2025-04-16T00:00:00 20 days ago
About us
At MacGregor Industrial Supplies we understand that the key to our business success is our people. We have over 300 members of staff, across several different departments, divisions and branches. In addition, we are always looking for talented people to join our team!
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