Join to apply for the Client Care Advisor role at Vets for Pets.
This role is based at our Chippenham Practice.
Job type: Part-time (27 hours per week), including 1 in 2 Saturdays.
Overview
If you enjoy providing great service and working in a team, we have the opportunity for you at our Chippenham Practice.
What your typical day will look like
* Your focus is to provide an exceptional service to our clients and the best care possible to their pets — providing a link between clients and the clinical team.
* Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
* Your great client service during a client’s visit will ensure absolute satisfaction and that the client leaves knowing they have received exceptional service and look forward to their next visit.
* You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.
* Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.
Attributes / Responsibilities
* You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
* You can provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
* You are calm, attentive and always focus on the clients’ needs.
* You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
* You can handle anything that is thrown at you, from comforting a client who has had bad news about their pet to celebrating a new puppy’s first visit to the vet.
* Your personality is infectious and, along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
In short, you like to be busy, enjoy helping people and their pets, and always endeavour to make a difference.
Benefits
We offer benefits including 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.
Location
Chippenham, SN14 6RZ
We value diversity and are committed to an inclusive environment. We encourage our people to be themselves, and we welcome unique contributions through values and behaviours.
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Consulting, Information Technology, and Sales
* Industries: Veterinary Services
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