Description
Hours: 45 hours per week; Monday - Friday 8am - 6pm
Salary: Basic £28,829 & £34,000 including Bonus
Do you have a background in customer service and a passion for motorcycles? We could have the ideal role for you where you can combine your passion and existing skills. Vines of Guildford are looking for an Aftersales Advisor to join the well established Motorrad Parts & Service team.
Key Responsibilities
* Managing parts enquiries from both retail customers and the workshop, ensuring accurate interpretation of requirements.
* Processing parts orders, checking availability, and matching orders against stock efficiently.
* Advising customers on additional parts, accessories, pricing, and lead times, supporting both sales and service opportunities.
* Communicating proactively with customers to keep them informed throughout the order and service process.
* Supporting the service function by acting as a key point of contact during a customer's motorcycle service.
* Keeping customers updated on service progress and professionally resolving any issues that may arise.
* Finalising service invoices and ensuring customers understand all charges upon collection.
* Ensuring customer satisfaction by delivering a professional, knowledgeable, and friendly aftersales experience.
Skills Knowledge and Expertise
* Confident and professional communicator — in person, over the phone, and in writing
* Good mechanical and electrical understanding of motorcycles, with a genuine passion for bikes
* Experience in a customer-facing or parts-related role is an advantage
* Well-organised, with great attention to detail and the ability to manage multiple tasks efficiently
Personal Qualities
* Friendly, enthusiastic, and approachable — a natural people person
* Committed to delivering excellent customer service at every touchpoint
* Calm under pressure and able to handle busy periods with confidence
* Eager to learn and develop within a fast-paced, technical environment
* Positive, proactive, and always willing to go the extra mile
What's in it for you?
* Awesome Team: Work with friendly, passionate people who love what they do.
* Exciting Challenges: Keep things interesting with new tasks and challenges every day.
* Great Perks: Competitive pay, cool benefits, and plenty of room to grow.
* Training Provided: Don't worry if you're new to this; we'll give you all the training you need to succeed
* 24 Days Holiday: Plus bank holidays, increasing to 29 days with service.
* Birthday Off: Celebrate your special day
* Staff Purchase Scheme: Discounts on cars and motorbikes.
* Health Plan: Medical health cash plan.
* Enhanced Parental Benefits
* Flexible Holidays: Buy and sell holiday days.
* Growth Opportunities: Job shadowing scheme and training at the BMW Academy.
* Extra Perks: High street discount vouchers, sabbatical leave, long service awards, and much more
About Vines Group
As well as having the opportunity to work for the iconic BMW and MINI brands you will be part of a successful privately-owned business where our people are our greatest asset.
Our mission is 'to inspire each other to delight our customers', we do this through our 'Winning Together' brand values;
* Working as One Team
* Being Warm and Welcoming
* Doing what you say you will do
We believe it's these values which makes us successful.
We all want to be proud of the company we work for and Vines have a great reputation of just that. We want people that not only share our commitment to working hard, but also a commitment to each other. That's why we want individuals that share in one another's success, and have a true belief in what they do.