We are on the lookout for a dynamic, hands-on Service Manager to lead our high-performing Service Department. This is a pivotal leadership role, responsible for driving service excellence across our security systems portfolioincluding CCTV, intruder alarms, and access controlwhile ensuring NSI compliance and technical standards are met and exceeded.
Key Responsibilities
* Leading and inspiring our service engineers, helpdesk, and coordination teams
* Owning service delivery performance
* Acting as Nominated Technical Manager
* Providing escalation-level technical support, both remotely and on-site
* Driving recurring service revenue and operational efficiency
* Managing day-to-day people mattersholidays, sickness, attendancealongside our Head of HR
* Serving as the senior escalation point for key clients in the security sector
What were looking for:
* Proven experience as a Service Manager or in Senior Service Operations
* Strong technical background ideally in security systems or other engineering based industry.
* A commercially astute, people-first leader who thrives in a fast-paced, high-accountability setting
Important In...