Funeral director

Funeral Director

£29,776 per annum (£15.27 per hour) plus benefits

Full time 37.5 hours per week, Monday - Friday 8am - 8pm – as part of this role you will also be on the on‑call rota working between Monday and Sunday 8am - 8pm.

Torquay, TQ2 7NY

No experience needed.

Please note all positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties – the amount of contact will differ depending on the role applied for. Typical duties include but are not limited to preparation, transportation and personal care of the deceased carried out with professionalism, dignity, respect and adherence to health and safety standards. Please carefully consider your comfort levels with these responsibilities before applying.

We’re looking for an empathetic and commercially minded person to join the Co‑op Funeralcare team. You don’t need industry experience. If you have great people skills and a real commercial focus, you could be perfect for this role.

As a funeral director you’ll balance managerial and business tasks while building strong, trusting relationships with clients.

What you’ll do

• Ensure client needs, service levels and KPIs are met
• Act as the primary point of contact for clients, supporting and guiding them with the help of the wider team
• Support funerals – conduct the ceremony, lead the team and carry the deceased when necessary
• Make sure all regulated work, including funeral planning appointments, is referred to a ‘certified colleague’
• Build and maintain relationships with the team, clients and the community

This role would suit people who have

• A commercial mind‑set and experience in a managerial role
• A true customer focus and a real passion for delivering a great service
• The ability to capture intricate detail and ensure it is reflected in the service we deliver
• Compassion, understanding and empathy, and the ability to keep a cool head under pressure
• A UK manual driving licence

Benefits

• 30% off Co‑op branded products in our food stores all year‑round
• 10% off other brands in our food stores all year‑round
• Discounts on other Co‑op products and services
• 23 days holidays (pro rata, rising with service)
• A pension with up to 10% employer contributions
• Access to our Employee Assistance Programme, offering confidential advice and support 24 hours a day
• Access to virtual GP and free eye tests
• Endless career development opportunities including apprenticeships
• A friendly, supportive team and the knowledge that you make a huge difference to your community
• Access to Stream – a money management app that gives you access to a percentage of your pay as you earn it

Building an inclusive work environment

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at Your Co‑op Application Journey and our inclusion commitments at Diversity and inclusion at Co‑op.

Application Process

As part of your application you’ll need to complete an online assessment that takes about 20 minutes. If you’re successful, we’ll perform background checks including a DBS and adverse media check, an occupational health questionnaire and a review of social media activity. Any job offer will be conditional upon completion of the pre‑employment screening checks.