We’re not hiring people to fill a seat or add to our
headcount. We’re hiring people to craft our culture, ethos and success. This is
a big deal for us, and we know it’s a big deal for you: a new role defines how
you spend your days, who you spend them with, and what your future looks
like.
Together, we’ll shape each other’s entire trajectory.
That deserves thoughtfulness, empathy and respect. It’s why this job
description is deliberately detailed. We want you to know exactly what you’re
stepping into. The challenges, the opportunities, the quirks of the role, and
the kind of impact you’ll have.
Us
Crafted is a series of life-friendly hotels and spaces
where guests can be themselves and fill up on the good stuff: nature, food,
wellbeing, craft, people and play. We hope to open several hotels in the coming
years, with our first coming in summer 2025: Crafted at Powdermills, East
Sussex.
More specifics will follow as planning and pieces fall
into place. So, for now, here’s the sentiment behind Crafted…
It’s easy to get overwhelmed by life. To switch to
autopilot and go through the motions. We’re busy but not on the things we love
doing, we spend more time on our phone, and we misplace our bounce and
spark.
In short, Dr Evil’s stolen our mojo.
We all need a tune up now and again. To escape to
somewhere that makes us feel totally at ease. Not so we can step away from
life, but so we can come back to it. This is where Crafted comes in.
Our aim is to create a network of connected destinations
that people come back to again and again because it’s where they feel good
about life. Somewhere to work on life, come together, and connect locally.
You
Crafted’s culture will be inclusive and agile but with
ambitious goals and a start-up mentality. We need to execute brilliantly from
day one and every team member will contribute wherever they are able.
We are looking for a motivated and detail-oriented Event
Assistant to join our event operations team. Reporting to the Event Operations
Manager, you will play a key role in supporting the execution of a wide variety
of events, including weddings, corporate events, and creative parties. This is
a hands-on position, requiring a proactive attitude and the ability to manage
multiple tasks simultaneously.
That said, as Event Assistant your primary
responsibilities will be to:
· Take
ownership of running confirmed events, ensuring all agreed plans are delivered
on the day with precision and professionalism.
· Serve
as the main point of contact for guests during events, responding to requests
and ensuring their experience exceeds expectations.
· Oversee
event set-up, live delivery, and breakdown, ensuring all spaces, equipment, and
décor match agreed specifications.
· Lead
and brief seasonal or event-specific staff to deliver consistent and
high-quality service.
· Coordinate
with vendors on the day of the event to ensure smooth delivery of services.
· Work
with the MICE Reservations Manager to review and understand Banquet Event
Orders (BEOs) and prepare for delivery.
· Monitor
and uphold health and safety standards during set-up, live operations, and
breakdown.
· Respond
quickly to any issues during events and escalate larger concerns to the Event
Operations Manager when needed.
· Assist
in gathering guest feedback and compiling post-event reports for future
improvement
· Manage
event materials, decorations, and supplies, ensuring they are available,
maintained, and stored correctly.
· Prepare
signage, seating plans, guest lists, and other event assets ahead of the event
day.
· Maintain
accurate event records, update the event management platform, and assist with
operational scheduling.
We’re looking for someone with:
· Previous
experience in event coordination, hospitality, or customer service roles.
· Strong
organisational skills with the ability to manage multiple tasks at once.
· Excellent
communication and interpersonal skills, with a proactive attitude towards guest
relations.
· Flexibility
and a positive, can-do attitude.
· Strong
attention to detail and ability to work efficiently under pressure.
· Experience
managing or working with seasonal staff in event settings.
·
Ability to work evenings, weekends, and
holidays as required by event schedules.
Together
We hire people with personality who have a desire to
continuously learn. Each person should bring themselves to work to shape our
culture and keep us real, interesting, and original.
To create a comfortable environment for all, guest and
staff, we prioritise teamwork over titles: no one’s too important to lend a
hand, or to new to have a good opinion. We need low egos but high expectations:
people who are humble enough to jump in, and serious about making an impact.
Three values we’ll expect you to live by:
1. Enjoy
it: it’s still work, but if you’re having fun then so are our guests. It’s
ok if you’re humming behind the bar or moving with the music.
2. Own
it: whoever you are, and whatever your role, someone’s enjoyment is in
your hands. Always keep an eye out.
3. Improve
it: ask for feedback (and don’t be scared of what follows), and be
curious. We’ll give you plenty of chances to learn and develop.
Note: positive Environmental, Social and
Governance (ESG) principles are integrated across these three values.