Contracts manager

Apleona is one of Ireland’s leading facilities management providers. We currently have an opening for an experienced Contract Manager based in Dublin

Working pattern: Monday -Friday basis

Main duties and responsibilities

• Oversee the delivery of Soft and Hard FM services across multi-site operations
• Ensure consistent delivery of services in line with agreed SLAs, KPIs, and contractual requirements.
• Conduct regular site visits and audits to ensure operational performance, quality standards, and health & safety compliance.
• Implement best practice processes, service innovations, and continuous improvement initiatives across all contracts.
• Coordinate planned and reactive maintenance activities, ensuring minimal disruption to client operations.
• Hold full P&L responsibility for assigned contracts, ensuring financial performance, margin improvement, and cost control.
• Act as the escalation point of contact for clients, maintaining strong, transparent, and collaborative relationships.
• Lead regular client meetings and performance reviews, presenting service updates, KPIs, and improvement plans.
• Respond proactively to client issues, implementing corrective actions to ensure service excellence and retention.
• Understand client business needs and tailor service delivery to support their operational requirements.
• Lead and develop multi-disciplinary on-site teams, promoting engagement, accountability, and high performance.
• Conduct regular team briefings, training sessions, toolbox talks, and performance reviews.
• Support recruitment, onboarding, and ongoing development of staff across your portfolio.
• Maintain strong communication channels with FMs and team leaders to ensure smooth day-to-day operations.
• Ensure all work activities comply with company HSEQ standards, statutory requirements, and industry best practice.
• Maintain up-to-date risk assessments, method statements, SOPs, and site documentation.
• Lead by example in promoting safe working practices and supporting company safety initiatives.
• Investigate incidents, produce corrective action plans, and ensure follow through on improvements.
• Prepare monthly operational and financial performance reports for senior management and clients.
• Maintain accurate records, logs, and documentation related to service delivery and compliance.
• Ensure timely submission of reports, audits, purchase orders, and contract documentation.

Qualifications and experience

• Minimum 8+ years’ experience in Facilities Management or a similar contract leadership role.
• Preferable 3+years in a support technical role
• Preferable - Member of the BIFM/IWFM
• Proven experience managing multi-site or complex FM contracts.
• Excellent communication, interpersonal, and client-facing skills.
• Experienced in managing multi-disciplinary teams and driving operational improvements.
• Strong understanding of health, safety, and statutory compliance within FM environments.
• Proficiency in MS Office; experience with CAFM/CMMS systems is an advantage.
• Strong problem-solving ability and a proactive, results-driven mindset.
• Professional, confident, and capable of influencing stakeholders and colleagues at all levels.
• Flexible, organised, and able to thrive in a fast-paced, multi-site environment

We welcome all applications for candidates who have the above skillset!

Ref : 17113