Job Description - Senior Client Services Manager (25690)
Senior Client Service Manager
Location: Grosmont, Redcar
Contract: 12-month Secondment, full-time (37.5 hpw)
Salary: £28,174 p.a. plus benefits including Health Cash Plan
On-call shift payment: £14.30 per session
About the role
We are seeking a passionate and driven leader to fill a maternity cover role, guiding a dedicated team to deliver person-centred housing support for individuals with mental health needs and learning disabilities. This is an opportunity to shape a service that truly matters, empowering your team and transforming lives daily.
Typical day as a Senior Client Service Manager
* Lead a motivated team to deliver high-quality, person-centred services in line with contracts, customer satisfaction surveys, and KPIs.
* Serve as the Safeguarding Lead for the service.
* Ensure health and safety checks and risk assessments are completed and accurately recorded.
* Manage contracts, budgets, KPIs, and liaise with stakeholders and commissioners.
* Assess and develop team performance through coaching, ensuring a safe, supportive, and person-centred environment for customers.
Candidate requirements
* Strong interpersonal skills to motivate and support others, and the confidence to challenge behaviours misaligned with our values.
* Understanding of customer needs and a passion to advocate for them.
* Experience in delivering support within a housing or care environment.
* Experience in people management, including managing multiple services or managers.
* Must have a vehicle insured for business purposes; mileage will be reimbursed.
Note: Due to current sponsorship limitations, we cannot offer sponsorship to external candidates for this role. This is under regular review.
About our team
Join a diverse team committed to supporting each other's uniqueness, skills, and experiences to deliver exceptional service. We foster an inclusive environment where everyone can truly belong.
Job details
* Flexible working hours, with a work pattern to be agreed upon.
* Monday to Friday, 09:00 - 17:00, with on-call responsibilities as needed.
* Office-based role, with five days in the office per week.
* Proficiency in technology for budget analysis, incident management, and operational tasks required.
* Enhanced DBS check required; paid for by us.
Our commitment to diversity and inclusion
We promote a workplace where everyone can be themselves. Our diversity networks and support systems help us foster an inclusive environment for all colleagues, including Multicultural, LGBTQIA+, and Disability networks.
What’s in it for you?
* 34 days leave (including bank holidays and a 'me day'), increasing to 39 days, plus time off for volunteering.
* Health cash plan saving up to £1,140 annually, covering dental, optical, prescriptions, and more.
* Over 800 discounts on groceries, holidays, and days out; savings on phones, bikes, and cars.
* Generous pension scheme with life insurance of 3x salary.
* Recognized as a Great Place to Work and the 10th Best Place in the UK for Wellbeing.
* Opportunities for career growth within the organization.
* Supportive colleague wellbeing tools and resources.
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