Account executive

Cloud Nine Incentives are a leading prize and incentive agency providing creative, bespoke solutions to some of the world’s biggest brands and marketing agencies. Established in 2011, we specialise in travel incentives, prize fulfilment, campaign management and holiday prizes, operating primarily in the UK with pan‑European capability from our Amsterdam office.

Location: Olney, Buckinghamshire (10 miles from Milton Keynes, Bedford and Northampton)

Salary and benefits: Competitive, dependent on experience

Company bonus scheme | 28 days holiday | birthday off | Educational destination learning trips | Travel Discounts | Pension Contributions | No weekends | Socials and annual celebration trip

Contract: Full-time, with the opportunity for hybrid working

About the Role

We have an exciting opportunity for an Account Executive to join our small but growing team, based in Olney, Buckinghamshire. This is an ideal role for someone looking to build a career within an incentive or marketing agency environment, with strong support from their wider team and leadership from an Account Director.

Working across a portfolio of well-known brands, you will support the delivery of creative incentive solutions - from assisting with proposal development through to the planning and delivery of live promotions. You’ll play a hands-on role in ensuring projects are delivered on time, on budget and to a high standard, while developing your commercial and client-handling skills.

Key Responsibilities

• Support your account team and work closely with colleagues to make a positive impact across all tasks and projects.
• Assist in creating interesting, exciting and thought-provoking proposals and responses that meet client briefs.
• Develop an understanding of client objectives and how these align with our incentive and prize solutions.
• Assist in planning and delivering prizes and incentive programmes, ensuring projects remain on time, within scope and on budget.
• Work alongside your line manager, suppliers and internal teams to help identify considered, genuine and innovative solutions that support account growth and strengthen relationships.
• Support the management of live promotions, liaising with clients and suppliers to ensure service levels are met.
• Help guide prize winners through their winning journey, ensuring a positive and memorable experience.
• Maintain Salesforce accurately and in a timely manner, including updating contacts, opportunities and activity logs.
• Effectively assist in solving issues as they arise, escalating where appropriate to ensure excellent service delivery.

About You

We’re looking for a proactive and enthusiastic individual who is keen to learn, able to use their initiative, and enjoys working as part of a collaborative team. You’ll be naturally organised, creative in your thinking, and comfortable managing multiple tasks at once, with support from experienced colleagues around you.

Skills & Experience

Some experience in account support, marketing, events, travel or agency environment. Previous agency experience and knowledge of the UK promotions and incentives industry a plus

• Strong written communication skills and attention to detail.
• Proficiency in Microsoft Excel and PowerPoint (on-the-job training will be provided).
• An interest in marketing, promotions, incentives or travel.
• Experience in the travel industry a benefit, but not essential.
• A positive, can-do attitude with a willingness to learn and develop.
• Strong organisational skills and the ability to manage priorities effectively.