About the Role
We are expanding our customer service team to support our growth and maintain high standards of support for every customer. Based in our Derry offices, our customer service advisors are the first point of contact for all customer queries, handling interactions via phone, live chat and email. This is an opportunity to join a well-established team and grow within a business that offers ongoing development and career progression.
Key Responsibilities
* Deliver outstanding customer service through phone, email, and live chat.
* Resolve customer queries efficiently and professionally.
* Maintain accurate records of customer interactions and transactions.
* Collaborate with team members and other departments to ensure customer needs are met.
* Continuously seek ways to improve the customer experience.
* Work towards individual and team KPIs.
* Engage in continuous learning and development to enhance skills and service quality.
* Perform general administrative tasks and ad hoc duties as required.
Candidate Profile
The ideal candidate will have at least 1-2 years of experience in a customer service role, ideally in a call centre or office. They should be comfortable working in a fast-paced environment and capable of meeting individual and team SLAs. Strong communication skills with empathy and compassion for customers are essential. The ability to multi-task with high attention to detail and accuracy is required. Proficient IT skills are essential for this role.
About Budget Energy
Part of the DCC Group, Budget Energy (Flogas Ireland) was established in 1978, supplying LPG throughout the island and to commercial, agricultural, and domestic sectors. Budget Energy, following acquisitions, is now part of a broader energy group offering Natural Gas, Electricity, Renewables, and energy services across the island of Ireland. The group has earned the NSAI Quality System Certificate from the IS EN ISO 9001 Series and aims to be Ireland\'s leading provider of total energy transition solutions.
Why Work With Us
Budget Energy is a well-established business within Flogas and the DCC group, with significant growth plans. We offer a warm, collaborative environment that values your input and supports inclusion. We are committed to helping customers transition to a more sustainable energy future and to developing our people through ongoing learning and internal progression opportunities.
Benefits
* Competitive Salary
* Staff discounts
* Health and Wellbeing Supports
* Learning and Development
* Career Advancement opportunities; all roles are advertised internally to encourage progression
Budget Energy is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.
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