JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Key responsibilities Service Excellence Develop a strong relationship with the on-site stakeholders and an understanding of the needs of the colleagues to enhance the colleague experience Deliver an un-compromised colleague experience through curated events Create a collaborative environment amongst colleagues across the workplace promoting Future of Work behaviours and drive community engagement between colleagues Engage with colleagues to understand workstyle behaviour's and make recommendations on how to improve the overall employee experience Provide a top-quality end-to-end VIP visitors experience (from parking, meet & greet…etc.) Ensure that all visitors experience service excellence consistently, providing a warm, courteous and prompt welcome on arrival and throughout the client journey Maintain a strong awareness of business activity communicating all updates with team members Host the main reception area energising the space and creating lasting impressions Managing the reception inbox, responding to queries and booking rooms on request Provide an information service for the local area and liaise as a point of contact between clients and hosts, enhancing service with a concierge approach Act as gatekeeper of the signage and communication displays and materials Fluency of both internal and external VIPs to constantly recognise and deliver service excellence Liaising with PA/EA teams, clients & visitors and providing excellent customer service - creating "wow" moments when the opportunity arises Ensure that the visitor and client spaces are immaculate at all times, taking ownership of the space and reporting issues appropriately Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner Provide administrative support to our client (scanning, printing etc.) Carry out daily checks on all areas of the building, ensuring everything is in good working order Proactively logging work orders and seeing them through to completion Issue keys to contractors as required Escort contractors as needed throughout the building Ensure Security and Health & Safety procedures are always adhered to Continually develop expertise of business operation and client knowledge to exceed in service delivery Using empowerment for problem resolution whilst enhancing visitor and client experience Ensure a commitment to service excellence recognised with service STARs To work flexibly across reception and the client floors, or wherever assigned by your Team Leader/Manager, based on business needs. Guest Services Operation and Communication Adaptable to work with a hybrid approach throughout the guest experience operation including some overtime for holiday cover and some occasional travel to Whiteley to provide cover Communicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication Maintain a strong awareness of business activity communicating all updates with team members Communicate to the Guest Services Team Leader/Manager any new / ongoing / potential issues and complaints so that they are addressed accordingly Support the training of new team members Liaising with other departments, namely security, facilities and hospitality services Personal Presentation and Responsibilities Maintain a professional, polite and considerate manner at all times Adhere to uniform and presentation standards as per the personal appearance guidelines Taking ownership of guest services responsibilities to constantly develop service standards Location: On-site -West Sussex, GBR If this resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table If you require any changes to the application process, please email EMEATAjll.com or call 44 (0)20 7399 5010 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.