Vice President – Payment Products Authorization Operations
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Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale—tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters— to you, to your community, and to the world.
Job Description
Reporting directly to the Senior Vice President of Global Operations, the Vice President of Payment Products Authorization Operations will play a critical role in 24/7 operations for key areas of our Payment Products division. Overseeing a team of 100+ operations analysts that support real‑time consumer payment applications and services, this role involves coordination across multiple global data centers and processing environments.
Global Operations holds the responsibility of ensuring Visa’s diverse portfolio of commercial services are performing optimally, meeting stringent availability targets and exceeding our clients’ expectations. By architecting automation and GenAI into our operational DNA, and deeply embedding AIOps into our strategic foundation, Global Operations is positioned to think big, act quickly and innovate with intention.
Working with highly integrated, high‑throughput systems, robust observability, intelligent event detection and incident management are essential. Global Operations sets the operational standards to support the business demands of today and the operational needs of tomorrow. Through blame‑free post‑mortems, intellectual curiosity and problem solving we turn reactive into proactive and create an environment that provides the support and mentorship for our team members to learn and grow.
In addition to the functional role, the Vice President of Payment Products Authorization Operations will serve as site lead for our Basingstoke UK campus, a key strategic location for the Technology organization.
Responsibilities
* Lead a team of ~100 operations analysts located across the globe, ensuring top‑tier operations support.
* Lead Global Operations teams to provide standardized, secure, and highly available platform services to achieve availability targets of 6 9s.
* Provide 24/7 operational support in close collaboration with Product Reliability and Infrastructure Reliability teams.
* Lead the operational acceptance of products and services to be onboarded into the organization.
* Develop strategic directions, workforce plans, and organizational structure aligned with design principles.
* Serve as a key strategic leader of Visa’s Global Operations organization.
* Regularly produce key performance metrics to management, product, and client services partners.
* Track and manage resources consumed on a per‑service basis.
* Track Time‑to‑Detect, Time‑to‑Mitigate, Time‑to‑Resolve, and related metrics.
* Manage incident tracking, RCA review, and meet SLAs for service escalations, aiming to reduce incidents over time.
* Maintain dashboards and analytics for service‑ and team‑related statistics.
* Lead customer success initiatives through partnerships with client services and direct client engagement.
* Define and execute operational innovation strategy that embeds automation and Generative AI.
Qualifications
Basic Qualifications:
* 12+ years of work experience with a Bachelor’s Degree, or 10+ years with an Advanced degree (Masters/MBA/JD/MD), or 8+ years with a PhD.
* 5+ years of experience with software development (algorithms, data structures, complexity analysis) and/or technology operations fundamentals (observability, event management, incident response).
Preferred Qualifications:
* 15+ years of experience managing a team and leading multiple cross‑functional projects.
* Industry leadership experience in an operational support function for products at scale.
* Experience with mainframe systems handling payment processing applications globally.
* Experience with microservices frameworks and containers, including messaging, queuing, and caching services.
* Knowledge and hands‑on experience with Generative AI to enhance operational support output and experience.
* Experience with operational systems management and IT Service Management (ITSM).
* Ability to take ownership of complex, multi‑faced, open‑ended problems and drive them to completion.
* Demonstrated ability to recruit, grow, retain, and lead high‑caliber technical talent.
* Strong multi‑tasking ability to handle multiple priorities with minimal direction.
* Strong leadership and people‑management skills, with experience leading global, multi‑functional teams.
* Payments industry experience desired.
Additional Qualifications:
* Domain knowledge and expertise in commerce and payment systems and platforms.
* Experience with compliance requirements including PCI, SOX, SSAE/ISAE.
* Experience with regulatory standards including FBA, BOE, RBI.
This is an on‑site position requiring daily commute to the assigned Visa office location.
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Seniority level
Executive
Employment type
Full‑time
Job function
IT Services and IT Consulting
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