Portfolio Group are proud to be representing a private care business, with their search for a Quality Assurance Assistant. 4 days onsite, 1 day from home - including travel to different sites at least once a month. As a Quality Assurance Assistant, you'll ensure care and support documentation are accurate, compliant, and reflective of the high standards promised. This person will play a vital role in ensuring that the business are delivering high-quality, safe, and effective care that meets the requirements of the CQC. Key Responsibilities Monitor and review documentation to ensure regulatory compliance (CQC and social care legislation) is adhered to Manage complaints, concerns, and incidents with a strong customer service ethos, ensuring clear communication, thorough investigation, and timely resolution Handle safeguarding and accident reports sensitively and professionally, working in line with policy and legal requirements Maintain and deliver scheduled audits, using findings to drive meaningful service improvements Collaborate with the senior management team to identify trends and embed lessons learned Prepare reports and contribute to regulatory submissions and inspections Support a culture of continuous learning, improvement, and service excellence Key Aspects of the role: Supporting Quality and Compliance: Conducting tasks related to CQC standards and safeguarding. Monitoring and Evaluation: Helping to monitor an...