Job overview
We are recruiting for a Medical Secretary who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
The key role of the Medical Secretary is to be responsible for the management of the administration of Consultant Oncologists, also in conjunction with other medical secretaries to assist in managing the work of other Consultant Oncologists and their teams.
You will need to co-ordinate and arrange treatment for the Cancer Centre's patients, and for ensuring the patients' medical records are properly maintained.
You will also be by dealing with patient queries over the phone and by email, processing and sending out patient letters, managing the patient pathway in line with Cancer Wait Times.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
To co-ordinate and arrange treatment for the Cancer Centre's patients, and for ensuring the patients 'medical records are properly maintained.
To provide a central point of reference for the Cancer Centre.
To manage constantly changing priorities and deadlines.
To handle enquiries from staff, patients and relatives.
To provide administrative and secretarial support to the consultants and their teams.
Working for our organisation
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
* The Lister Hospital, Stevenage
* New Queen Elizabeth II (New QEII), Welwyn Garden City
* Hertford County, Hertford
* Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
ENHT is seeking to maintain and expand the Mount Vernon Cancer Centre staff as we move to an exciting new future.
We welcome applications from those who would relish the opportunity to be part of new and developing cancer service, building on the excellent reputation, research and patient experience the Cancer Centre already delivers.
In addition, you will receive a High Cost Area Supplement of 15% of your basic salary, subject to a minimum payment of £4,314 and a maximum payment of £5,436 per annum pro rata.
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Qualifications / Training
Essential criteria
* 5 Grade A-C GCE or equivalent, including English & Maths
* Secretarial e.g. RSA II in typing
Desirable criteria
* AMSPAR
Previous Experience
Essential criteria
* Secretarial and administration work
* Previous experience of delivering high standard work in a fast-paced, high volume environment
* Experience of working both in a team and autonomously
* Experience of working with difficult customers and challenging situations
* Experience of working in a diverse environment, valuing equality for patients and staff
Desirable criteria
* Previous oncology experience
* Medical secretarial experience
* Patient contact Hospital PAS system
* Previous experience in a Health or Care setting
Skills
Essential criteria
* Ability to work on own initiative
* Good computer skills
* Excellent interpersonal skills with the ability to liaise effectively with a wide range of multi-disciplinary staff
* Ability to follow complex protocols and feed back to senior staff as appropriate
* Excellent written communication skills, with attention to accuracy and ability to proof read
* Excellent organisational and time management skills to meet deadlines
* Strong customer care skills, treating customers with dignity and respect
* Tact & Diplomacy skills to deal with sensitive issues discreetly
* Ability to work well in a busy environment, under pressure and to deadlines
* Flexible, team player
Knowledge
Essential criteria
* Knowledge of workings of clinics / hospital procedures
* Knowledge of and commitment to continuously improving Services through an ability to sustain clear performance focus on achieving demanding goals
* Knowledge of office systems including Microsoft Office, Word, Outlook and Excel
Desirable criteria
* Knowledge of medical terminology