We have a fantastic opportunity for a Hotel Receptionist to join our team at the Hotel Indigo in Glasgow. Previous hotel reception experience using Opera PMS is preferable but not essential as full training will be given.
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As the Hotel Receptionist, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You will also create the warm atmosphere that makes our guests feel at home in any location.
Your day-to-day
* Be the warm welcome that kicks off a memorable guest experience
* Encourage guests to partake in the IHG rewards loyalty program
* Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
* Handle cash and credit transactions
* Start every stay right by swiftly checking guests in and out – take IDs and hand out room keys
* Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
* Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
* Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
* Take pride in your appearance and place as a brand ambassador
* Always know what events and activities are on the day’s schedule
* Jump into other ad-hoc duties when your colleagues need your help
What we need from you
* Excellent customer service skills
* Prior hotel reception experience preferred but not essential.
* Must speak fluent English
* Good IT Skills
* Secondary Education preferred
Why you should apply
* Exclusive access to the employee recognition & reward scheme - Heeton Rewards
* Service-based annual leave (increasing up to a maximum of 5 extra days)
* Employee & Friends/Family discounted rates at Heeton-operated hotels
* Referral scheme
* Life Assurance, Income Protection and Employee Assistance schemes
* Numerous voluntary benefits, including a buy holiday scheme, Childcare, Cycle to Work, Medicash Health Plan and many more
* Heeton is an expanding company which offers excellent career, training and development opportunities
* Fantastic career potential with one of the UK's fast-growing hotel operators
* Retention bonus on completion of 3 and 6 months of service
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates for the recruitment process.
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