Job Description
Chatbot Content Specialist
Location: Remote or Hybrid (3 days Wilmslow, 2 days from home)
Salary: Competitive
We’re Citation Group. A group of businesses on a mission to make life easier for small and medium-sized companies. We get that running a business is tough. You’re spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow.
The Citation Group has grown rapidly over the past few years and have big ambitions for the future.As a Private Equity backed business, the plan is to triple the size of the business over the next few years through both organic growth and acquisitions.
As we scale for further growth across the Citation Group, hopefully, that’s where you come in.
The role
We’re on a real journey to use technology and AI in a way that genuinely improves how our customers experience our services. We are looking for someone who enjoys creating clear, helpful and genuinely useful AI-ready content.
In this role, you will look after the content that sits within our Intercom chatbot, work closely with teams across the business to keep our knowledge base accurate and up to date, and use data to understand what our customers need so the bot gets smarter every day. You will al...