Job Title: Technical Architect – In-flight Retail
Location: Luton, UK (Hybrid Working)
Full-time, Permanent
easyJet is embarking on an exciting transformation of its in-flight retail technology, deploying modern, scalable, and resilient supplier-led solutions to deliver a seamless onboard retail experience for both customers and crew. We are seeking a Technical Architect – In-flight Retail to act as the architectural authority for this critical domain.
In this role, you will provide assurance and oversight across all aspects of in-flight retail technology, including onboard ePOS and payments and integrations with retail logistics and finance partners. A distinctive challenge in this space is ensuring that systems operate reliably even when connectivity cannot be guaranteed today, while also being adaptable to a future of greater inflight connectivity. You will ensure that supplier-led designs address these challenges and align with easyJet's enterprise architecture principles, security standards, and long-term roadmap.
This position blends deep technical expertise with strong stakeholder engagement, balancing supplier oversight with collaboration across business teams and IT to ensure technology decisions deliver measurable commercial and operational value. You will maintain AS-IS, TO-BE, and transitional roadmaps for the in-flight retail domain, provide assurance and guidance across supplier designs, and partner with enterprise architects to shape the long-term technology strategy. Supporting solution architects and delivery teams during design and implementation, you will collaborate with suppliers and stakeholders to ensure solutions drive outcomes such as increased sales, reduced fraud, and improved operational efficiency.
You will contribute to vendor evaluations, RFI/RFP processes, and technical assessments, ensuring solutions are designed for reliable offline/in-flight operation today, with roadmaps that can take advantage of increasing inflight connectivity in the future. Crew usability and simplicity will be at the core of your designs, enabling rapid onboarding and efficient daily use. Lifecycle management, monitoring, recoverability, and security considerations will be embedded into every solution. You will remain actively engaged throughout the delivery lifecycle, ensuring architectural integrity while adapting to project realities, and building strong relationships across easyJet and supplier organisations to drive alignment and successful outcomes.
Requirements of the Role
The ideal candidate will have extensive experience as a Technical Architect, with a proven track record in application architecture. You will bring experience in retail, digital commerce, or payments technology, with practical expertise in integration and cloud (RESTful APIs, messaging, event-driven patterns such as Kafka or Kinesis, AWS serverless and managed services), mobile and security (iOS/Android, managed-device environments, secure authentication, MDM), retail and payments (ePOS, payment technologies, stock control, ERP/finance integration), data and analytics (reporting, BI tools, data pipelines, real-time dashboards), and connectivity and DevOps (designing for intermittent/offline environments, CI/CD, infrastructure as code, observability tools).
Desirable attributes include prior experience in payments or retail architecture at scale, knowledge of airline or in-flight systems, certifications such as TOGAF or AWS Solution Architect, and awareness of emerging retail technology trends such as AI/ML for demand prediction, dynamic promotions, pre-order, e-commerce, and in-seat ordering.
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, please contact us at We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.
What we can offer you:
Competitive base salary
Up to 20% bonus
25 days holiday
BAYE, SAYE & Performance share schemes
7% pension
Life Assurance
Flexible benefits package
Excellent staff travel benefits
LI-Hybrid